Patient care • worcester ma
Patient Services Representatives Floor Lead.Patient Services Representatives Floor Lead supports the Director of Patient Services in managing the PSRs in their respective floors while performing th... Show more
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Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work.Since 1938, BHN has helped individuals, families, and communities t... Show more
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more
Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac ... Show more
Griswold Home Care Worcester County Office.Help Families Find the Right Care.At Griswold Home Care, we believe exceptional care starts long before a caregiver arrives at a client's home.It begins ... Show more
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The average salary range is between $ 30,319 and $ 58,035 year , with the average salary hovering around $ 37,050 year .
Patient Services Representatives Floor Lead supports the Director of Patient Services in managing the PSRs in their respective floors while performing their day-to-day tasks. The Floor Lead will need to make sure that Patient Services Representatives assist patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out.
PROGRAM SPECIFIC ESSENTIAL DUTIES AND RESPONSIBILITIES:
Patient Service Operations Management:
Oversee Patient Services Representatives in delivering comprehensive patient support including demographic/insurance verification and updates UDS), appointment management (scheduling, rescheduling, canceling), patient check-in/out processes, and co-pay collection
Ensure timely distribution of patient education materials and resolution of medical provider tasks
Maintain current patient waitlists and manage same-day access scheduling needs
Quality Assurance and Patient Flow:
Monitor adherence to established workflows and recommendations from Director of Patient Services and Operations
Ensure efficient patient flow and consistent high-quality service delivery
Address patient concerns through problem-solving, de-escalation, and coordination with medical teams to maximize patient satisfaction
Collect and file patient complaints in Compliatric system
Administrative and Financial Oversight:
Ensure collection of co-pays and outstanding balances, including promotion of Sliding Fee Scale benefits to eligible patients
Coordinate submission of collected copays and balances to Accounts Payable
Verify staff completion of dedicated work queues, Department Appointment Report (DAR) reconciliation, and daily end-of-day reviews
Staff Management and Coverage:
Maintain adequate front desk coverage during operational hours and lunch periods
Ensure staff follow appropriate scheduling guidelines and maintain organized, clean, efficient work environments
Serve as primary communication liaison for Patient Services team regarding operational issues and scheduling challenges
Supervisory Responsibility Timecard Approval for team
Qualifications and Education Requirements:
One of the following combinations of education and employment experience must be met to be considered for the position:
2- 4 years college, post-high school training or certification required.
At least 6 months experience as a Patient Services Representative
Reports to the Director of Patients Services Representative Monday- Friday; 8:30am -5:00pm
