Pc specialist • usa
The PC Support Specialist is responsible for providing technical support to the University’s faculty, staff and students.This position provides Tier 1 & 2 support and will identify/track/escalate/r...[internal_linking.show_more]
Our client in the Industrial & Manufacturing space is seeking an IT Support Specialist to join their team.Job Title: IT Support Specialist.Location: Melville, NY (Onsite 5 Days a Week).Seeking an I...[internal_linking.show_more]
PC and Console) in North America.The video game industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices.Our team is ...[internal_linking.show_more]
Configure, troubleshoot, isolate, repair, document and resolve all customer desktop hardware and software technical issues.Completes test activities with robust documentation through standardized v...[internal_linking.show_more]
PRIMARY OBJECTIVE OF POSITION:.To provide for the deployment, management, operation, and maintenance of the County Information Technology systems.PC Support Specialist I: Entry Level.PC Support Spe...[internal_linking.show_more]
PC System Specialist is seeking a PC Systems Specialist who will perform analytical, technical, and administrative work related to the planning, design, installation, and ma...[internal_linking.show_more]
Division: Howard Technology Solutions.Equal Opportunity Employer Vet/Disabled.Howard Technology Solutions is looking for enthusiastic candidates who are passionate about technology.Howard PC Produc...[internal_linking.show_more]
Kern Community College District.Below is our job description for this position.Important Instructions & Additional Information.The Counseling Department at Porterville College is seeking a faculty ...[internal_linking.show_more]
This role is perfect for individuals who are passionate about IT hardware management and eager to contribute to a dynamic team.If you are looking for an opportunity to join a growing organization a...[internal_linking.show_more]
Our client in the Industrial & Manufacturing space is seeking an IT Support Specialist to join their team.Job Title: IT Support Specialist.Location: Melville, NY (Onsite 5 Days a Week).Seeking an I...[internal_linking.show_more]
Currently seeking a Project Coordinator to add to our team to grow, maintain and manage the day to day flooring business of builders, developers, project managers and remodeling contractors.This in...[internal_linking.show_more]
Coilcraft is a successful, privately-held company with a worldwide reputation for high quality passive electronic components.Coilcraft operates in a wide range of industries, including telecommunic...[internal_linking.show_more]
Joint Base Lewis-McChord, WA team.Non-remote (relocation incentive available).US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord.The Specialist will pro...[internal_linking.show_more]
About Taurus Industrial Group (Taurus).Taurus is a leading technical services contractor in the energy and industrial sector.Our business has over 60 years' history and service excellence with an u...[internal_linking.show_more]
Claims Specialist to join our Property Casualty team in Waukee, Iowa.Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential,...[internal_linking.show_more]
This position is primarily responsible for managing projects and programs that support the development of Phase I cell therapies with our academic partners.This role will also be responsible for su...[internal_linking.show_more]
The Jefferson School District community takes great pride in its schools.The district's mission is to take collective responsibility for ensuring all students achieve at high levels.The district be...[internal_linking.show_more]
ATS is looking for a qualified PC Technician to support the Special Operations Mission Training Center Facility at Fort Bragg, NC.Provide end-user and client systems support for the Special Operati...[internal_linking.show_more]
Job Description Candidate to provide support for IT Warehouse and Deployment activities.Experience in an IT/technology-related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) i...[internal_linking.show_more]
Summary
The PC Support Specialist is responsible for providing technical support to the University’s faculty, staff and students. This position provides Tier 1 & 2 support and will identify/track/escalate/resolve customer problems involving software and hardware including desktops, laptops, printers and IP phones. In addition, this position is expected to create and maintain Desktop Support Services documentation, and assist with the maintenance and enhancement of services provided by Client Services.
Essential Functions
Provide & maintain desktop equipment and support to the university by:
Providing Tier 2 service, including traveling to remote sites as needed.
Utilizing remote assistance when possible.
Providing Tier 1 support, when needed.
Scheduling assigned workloads with customers to resolve incidents in a timely manner.
Performing Technology Lifecycle deployments as scheduled by Client Services management.
Returning ‘end-of-life/lease’ computing equipment for proper donation/disposal/return.
Performing and scheduling imaging and software deployments.
Troubleshooting and resolving desktop issues, working with other IT units and third parties, as needed.
Processing warranty replacements for desktop/laptop equipment.
Working with BUCS to provide support/service for IP phone equipment.
Communicating/coordinating with the vendor/partner responsible for managed print services to resolve printer hardware changes/issues.
Consulting with users regarding needs that do not conform to the standardized desktop solutions provided to the university community.
Create and maintain Desktop Support Services documentation by:
Keeping accurate, up-to-date records in the incident tracking system.
Keeping accurate, up-to-date records in the asset tracking system, including desktop warranty replacement information.
Updating process and procedural documentation as related to Desktop Support Services in SharePoint.
Assisting with the gathering/reporting of Desktop Support Services statistics as needed.
Assist with the maintenance and enhancement of services provided by Client Services:
Researching and evaluating technology solutions as needed
Providing reports on the research and evaluation of the technology solutions
Assist with the implementation of technology as needed.
Perform other duties as required or assigned.
Qualifications/Requirements
A Bachelor’s degree in Computer Science, IT or related field is required and 1-3 years of related experience.
One year of college and six years of related experience can be substituted for a bachelor’s degree.
1-3 years of prior experience in customer service and strong technical aptitude.
Must have the ability to take-apart and re-assemble computer components. Ability to image computers, deploy software, perform software support and trouble-shooting, and perform hardware repair. Ability to perform minor network, IP phone and printer trouble-shooting.
Good communication skills, verbal and written.
Microsoft, CompTIA A+, or other computer-related or networking certification is preferred. ITIL Foundations v3 certification.
A valid driver’s license.
