Pca serp_jobs.h1.location_city

Sales Representative

The Sales Representative is actively engaged in achieving sales goals by developing new business relationships, expanding current customer relationships, and facilitating new product ideas and designs based on customer needs. The Sales Representative proactively and creatively sells packaging and design solutions to address customer's business needs.

Principle Accountabilities :

• Conduct the necessary research and information gathering to identify and develop new customer relationships including sales calls with potential customers to propose customer focused PCA business packaging solution.
• Maintain solid working relationships with each customer's account representative(s) and has a strong understanding of the customer's business and operation to identify additional revenue opportunities for PCA products.
• Ensure existing and prospective customers are familiar with all PCA products, services, and new products, including creative uses for PCA products, with the purpose of securing new business, satisfying existing customer needs, and expanding existing business.
• Execute sales plans and achieve sales goals within an assigned sales territory and / or account with new or existing business.
• Coordinate with the design team to clearly articulate customer needs to improve existing product design or develop new product design(s). Review market trends to recommend development of new products.
• Review opportunities, problems, and the efficiency of existing procedures with sales manager and recommend opportunities for improvements.
• Conduct sales forecasts, determine price quotes, prepare account contracts, negotiate pricing, scheduling, and delivery, and maintain sales agreements with customers to achieve or exceed sales profit and volume goals.
• Resolve escalated customer service issues by working with the associates in production, customer service, shipping, scheduling and / or accounting.
• Conduct overall account management, which includes maintaining accurate company records on current customers and ensure that information is available and accurate in the Cash Flow Management (CFM) software including Customer Alignment Profile (CAP), Customer Qualitative Profile (CQP), Customer Contact Profile (CCP), Customer Business Profile (CBP), Competitor Profiles, Idea Box, and Action Planning.
• Participate in plant's marketing strategies and prepares sales forecasts.
• Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers.
• Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Decision Making :

Using his / her knowledge of PCA products and services the Sales Representative is expected to identify business opportunities, represent PCA to potential and existing customers, and determine product solutions for customer needs. The Sales Representative is expected to exercise independent judgment, conduct research, develop leads, and obtain business for PCA with limited direction and / or supervision.

As a company representative, the Sales Representative, must exercise discretion realizing that his / her interactions with co-workers and customers must be in accordance with PCA policies and ethics. The Sales Representative is responsible for specific business and financial performance goals and results and is expected to make decisions that fit within budgeted parameters and performance objectives.

Interactions :

Internally, the Sales Representative will interact with all the areas within the plant. To exceed customer needs the Sales Representative will need to work with managers and associates in customer service, design, production, scheduling, and accounting. The Sales Representative is expected to develop solid working relationships with these individuals to effectively meet customer needs. Externally, the Sales Representative is responsible for creating and maintaining relationships with customers and potential customers. The Sales Representative is expected to showcase PCA products and services, negotiate / communicate pricing, and develop new solutions for customer needs.

Position Requirements :