Program analyst Jobs in Olathe, KS

The Opportunity:

IntePros Federal is seeking a Program Manager (PM) for a contract with a current customer. This position is contingent upon contract award. The PM serves as the senior on-site lead responsible for managing all aspects of a multi-regional Information Technology Support Services program. This role ensures that IT support services, project management processes, and performance objectives are executed effectively and consistently across multiple facilities.

The PM oversees technical, administrative, and financial program activities, ensuring compliance with federal IT security requirements and organizational standards. The position leads continual service improvement, manages the full lifecycle of program operations, and provides oversight for the development and implementation of procedures, work instructions, and supporting tools. Additional responsibilities include coordinating resource management and invoicing, supervising service desk and inventory control operations, and collaborating closely with technical leads, service managers, and other stakeholders to ensure seamless service delivery and operational excellence.

Clearance:

• Required: Must be able to obtain Public Trust Clearance
• Preferred: Public Trust Clearance

Location:

• Lenexa, KS - situational telework permitted but primarily on-site

Education:

• Bachelor's degree in business administration, management, information systems, information technology, engineering, or a related field from an accredited institution.

Responsibilities - Activities may include, but are not limited to:

• Lead and manage all program activities, including technical, administrative, and financial oversight of IT support services.

• Ensure compliance with federal IT security directives, regulations, and organizational policies.

• Supervise service desk operations, inventory control, emergency support, and special projects.

• Develop and maintain Standard Operating Procedures (SOPs) for all key tasks within 90 days of award; review and update quarterly.

• Provide weekly reports covering ticket metrics, SLA compliance, problem management, and staffing updates.

• Participate in strategic planning and change management activities, including advisory board meetings.

• Coordinate resource management, including budget tracking and monthly invoicing per federal payment requirements.

• Collaborate with enterprise IT service providers to ensure integration with shared systems and services.

• Maintain high-quality service delivery consistent with ISO, ITIL, PMBOK, and Agile best practices.

• Serve as the senior liaison with leadership, ensuring effective communication and resolution of operational issues.

Qualifications REQUIRED:

• Experience: At least ten (10) years managing IT Support Service Programs of similar scope and complexity.

• Certification: Program management certification from an industry-recognized authority (e.g., PMI PMP).

• Expertise: Demonstrated experience leading financial, technical, administrative, and personnel program activities.

• Security: Familiarity with Federal IT security requirements and compliance frameworks.

• Leadership: Proven experience interfacing with senior leadership and managing multi-site operations.

Who We Are: IntePros Federal is a Service-Disabled, Veteran Owned, Small Business (SDVOSB) headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

Background Investigation Required