Program assistant serp_jobs.h1.location_city

Overview

Job Summary

The Program Assistant provides support for a variety of team members to keep the program team running at a fast pace. As the main phone contact the Program Assistant is often the first impression of First Tee – Phoenix for member families, volunteers, donors and the community at large.

Key criteria for success in position :

• Joyful – whether via phone, online or in-person, making our constituents and team feel valued and providing quality customer service is key.
• Organized & Detailed – ability to manage multiple tasks, utilize technology and precise data entry.
• Calm & composed – being able to navigate and understand a complex, fast- paced environment while maintaining quality.
• Team player – takes initiative, manages tasks independently with direction and can balance the needs of many.

How to apply

Experience Required

Strong commitment to the First Tee – Phoenix mission and the kids we serve

How to apply

Essential Responsibilities

Responsibilities

Below is not intended to be an exhaustive list but a general overview of the core functions.

Customer Service / Member Support

o Joyfully answer the main line, answering questions or transferring as needed

o Provide support and troubleshooting related to membership and registration to families as needed

o Serve as the main reviewer of SalesForce inquiries including review and distribution of all leads / cases to appropriate team member

Database Management

o Become an expert in Sales Force including but not limited to entering information, pulling reports, making changes, setting up class schedules, etc.

o Support the School Program by providing active lists, inputting detailed information in Sales Force for reporting, coordinate paperwork with HQ, etc.

Communication Support

o Keep program website pages up to date – including monthly and quarterly updates and as needed

o At the direction of the MarCom Manager utilize Canva to create fliers, social media posts, and more

o Provide support for the creation of newsletters

Event support

o At the direction of the Engagement Manager or others, aid with successful member events

o Complete event related tasks as needed

o Play an important role in executing high quality events

Administrative Support

o Assist with administrative tasks of Program Team

o Support program team meetings with scheduling, notes, and follow-up

Be a part of the First Tee – Phoenix team

o Participate in general First Tee – Phoenix activities including fundraisers, tournaments, clinics, visibility events, etc.

o Support organization wide needs

o Other duties as assigned

How to apply

Benefits

The Program Assistant takes direction from a variety of team members and reports to the Program Director.

Pay range and job type

How to apply