Program evaluator h1.location_city

Job Summary

The Enrollment Services Department supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. Under the general supervision of the Executive Director, Office of Undergraduate Admissions, and receiving work lead direction from the Lead, Undergraduate Admissions and Evaluations, the Undergraduate Admissions Evaluator performs complex student services professional work within a centralized admissions environment to determine student applicants’ admissibility to the university by following CSU regulations, policies and procedures. The incumbent is primarily responsible for complex tasks regarding all processes related to admission evaluation, verification, and posting of transfer credit. All interactions aim to provide information regarding policies and procedures, suggest actions that will resolve issues, and establish cordial and collegial relationships with those contacting the Office of Undergraduate Admissions and Outreach.

Key Responsibilities

• Evaluate and process applications for admission for first-year and transfer applicants
• Review and analyze transcripts and academic records to determine transfer credit eligibility
• Interpret and apply CSU and SJSU admissions policies, procedures, and regulations
• Advise students, parents, and campus partners on admissions and enrollment processes
• Provide support for application cycles, ensuring timely processing and adherence to established timelines
• Maintain accuracy in student records and data management systems, including PeopleSoft (CMS)
• Assist with appeal processes and serve as a resource for complex admissions inquiries
• Collaborate with Enrollment Services and campus departments to enhance service delivery and process improvement
• Participate in office, departmental, and team meetings to stay current on policy updates and procedural changes

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Working knowledge of methods, procedures, practices, and activities of program area; English grammar, business writing, punctuation, spelling, and arithmetic
• Ability to effectively interact with diverse students and employees
• General working knowledge of office and Enrollment Services methods, procedures, practices, and activities
• Ability to provide timely and accurate responses, manage multiple priorities, and track decisions
• Ability to reason logically and analyze data to make informed decisions
• Ability to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty, and external agencies
• Ability to identify problems and find resolutions in an efficient manner
• Ability to interpret and apply program rules and regulations
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability to advise students individually and in groups on routine matters where required
• Working knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools
• Ability to perform accurately in a detail-oriented environment
• Ability to plan and execute multiple work priorities, and organize and plan work and projects
• Ability to handle multiple work priorities, and organize and plan work and projects
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Ability to plan, organize, and implement small and large-scale events to promote a welcoming and inclusive environment for nonresident students

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

• Bachelor’s degree in a related field
• Experience working in a higher education enrollment services environment, admissions, records, and/or evaluations
• Experience analyzing and interpreting college/high school transcripts, documents, process requirements, and university policies regarding admissions and enrollment
• Experience with PeopleSoft and customer service-based technology systems
• Excellent written communication skills
• Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents

Compensation

Classification: Student Service Professional II
Anticipated Hiring Range: $5,083/month - $5,146/month
CSU Salary Range: $5,083/month - $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: November 24, 2025 through December 8, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

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