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Role : Program Manager Work Location : Santa Clara, CA. (Minimum 3 days must from work location)
Responsibilities
The candidate will lead GTM programs for the Google alliances team and will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Targeting & Insights -Analyze consumption data, purchase history, CRM opportunities, and product lifecycle stages to identify high propensity accounts for upsell or refresh
Collaborate with Sales Ops and Marketing to align sales plays and targeting strategy
Provide account-level insights to Field Sales and Partners to support engagement
Program Execution & Metrics - Develop and manage inspection metrics and KPIs to measure program success
Apply strong data & analytical skills to measure KPIs around pipe-gen, sourced ARR, marketing, and deal registration
Partner with Sales Leadership to track and drive execution of assigned targets
Deliver timely dashboards and reporting in collaboration with Sales Operations
Subscription Utilization & Adoption - Analyze customer usage of purchased subscriptions to identify adoption trends and risks
Surface low-usage or non-adopting accounts to Sales and Pre-Sales teams for follow-up
Support the development of customer health metrics to enhance renewals forecasting
Develop project timeline and landmarks using appropriate tools and techniques
Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Run day-to-day operational aspects of a project and scope
Skills
4+ years of experience in sales or data analytics, strategy, or sales operations
Familiarity with Salesforce CRM and working with large customer/account datasets
Excellent communication and presentation skills with the ability to translate data into action
Experience working cross-functionally with Sales, Marketing, and Operations teams