Provider relations representative h1.location_city

Benefits:

• Competitive salary
• Flexible schedule
• Training & development
• 401(k)

Join Our Team at Lymphatic Organic!

We’re thrilled to announce that Lymphatic Organic is expanding, and we're on the lookout for a passionate Treatment Specialist to join our vibrant team! This is your chance to learn from and collaborate with some of the most dynamic, strong, and resilient women you’ll ever meet. Led by the incredible Raena O’Neil, our founder and creator of a revolutionary approach to Manual Lymphatic Drainage, we elevate this beneficial service to new heights! Clients travel from all over the U.S. to experience our unique treatments. If you’re ready to make a difference and be part of something special, we want to hear from you! For more information feel free to visit us online at www.lymphaticorganic.com and Instagram @lymphatic_organic

General

The Company
The success of our Company is built on the recognition of skills and efforts made by each Team Member. Our long-range objective is the continuous development of a growing and prospering business, and being recognized as a leader in the Wellness Industry.

Strategic Intent
It is the intent of this position, Treatment Specialist, to provide the various treatments and services of Lymphatic Organic as detailed in the Lymphatic Organic Training Program, as well as, provide superior customer service to and build rapport with clientele.

Scope of Position
The Treatment Specialist is responsible for executing our overall mission, vision, and goals. They will assist a high-performing team that consistently delivers excellent customer service and top-line results.

Organizational Structure
The Treatment Specialist may or may not have a Treatment Specialist Assistant who reports to them and will assist them with day-to-day operations. The Treatment Specialist reports to the Office Manager.

Duties and Supporting Responsibilities

• Prepare prep room and treatment room – ensure these areas are sanitized, contain fresh linens and towels, and are stocked with all the necessary supplies.
• Ensure all equipment and tools used in the prep room and treatment room are in working condition.
• Prior to receiving the client and beginning treatment, review client intake forms to ensure they have been completed and review for any special considerations.
• Engage the client, explain the procedure, communicate the next steps, and review areas of concern, goals for treatment, and expectations for treatment.
• Build customer rapport.
• Complete prep work and treatment as detailed in the Lymphatic Organic Training Manual.
• Ask for client feedback throughout treatment.
• Complete before and after pictures.
• Provide before and after pictures to clients for their own personal tracking.
• Process payment for treatment (if necessary).
• Schedule a follow-up appointment or next treatment.

Success Profile for this Role (Company Competencies)

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
Drive for Results – Can be counted on to exceed goals; steadfastly pushes self and others for results.
Motivating Others – Can motivate team members; empowers others; invites input from each person and shows ownership.
Interpersonal Savvy – Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact.
Conflict Management – Steps up to conflicts; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground.
Developing Self – Is personally committed to and actively works to continuously improve themselves; understands that different situations and levels may call for different skills and approaches; picks up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.
Ethics and Values – Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values; practices what they preach.
Integrity and Trust – Is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes.
Learning on the Fly – Learns quickly when facing new problems; is a relentless and versatile learner; analyzes both successes and failures for clues to improvement.

Requirements

Mandatory

• Candidates must possess a valid RN license in the state of California, a Massage Therapy License, or a Body Contouring Certification from an accredited and nationally recognized educational institution.
• Minimum 2-3 years of experience in the field.
• Must be 18 years or older to qualify.
• High School Diploma or equivalent.
• Ability to communicate clearly and effectively both orally and in writing/ability to logically and independently plan, organize, and complete work; takes initiative; well-developed interpersonal skills; ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under pressure of time.
• Excellent analytical, problem-solving, critical thinking, and decision-making skills.
• Able to present themselves with a high degree of confidence.
• Computer proficiency to include: Microsoft Word, Excel, PowerPoint.
• Reliable transportation.

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities, and requirements presented in this job description are intended to be broad-based and high-level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is the Company's policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to the Office Manager.

Lymphatic Organic is honored to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.