Provider relations representative h1.location_city

Summary Statement

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a National Payor Relations Representative to join our team in Phoenix, AZ (onsite, M-F, 7:00AM-3:30PM)

This position is assigned to the National Payer Relations & Contracts Department (NPRC). NPRC ensures that required notifications, documents, and forms are communicated to payers promptly and by all requested due dates. This position will also ensure adherence to Otto Bock's accreditation requirements.

Duties & Responsibilities

Successful applicants must be able to perform the following essential functions, with or without reasonable accommodation.
• Provide support for business unit staff by resolving escalated inquiries
• Submit network participation requests to insurance payors
• Set up and maintain insurance portal access for business unit staff
• Complete, submit, and track credentialing and recredentialing applications for business units including securing all required and supplemental documentation
• Maintain up-to-date demographic information for business units and submit required change notifications to contracted insurance payors
• Request insurance payor fee schedules
• Complete Payor Performance Checklists, distribute them to business units, and monitor progress
• Update ContractWorks, Payor Portfolios, and other internal systems
• Always deliver exceptional customer service
• Participate in ongoing training programs to support continuous learning and professional development
• Meet or exceed all department productivity and quality standards
• Communicate issues, questions, and concerns to management promptly
• Provide updates on current tasks and projects during biweekly management meetings
• Adhere to all HIPAA and PHI regulations
• Ensure all assigned workload is completed accurately and on time daily, weekly, and monthly
• Identify and communicate opportunities to streamline processes and improve operational efficiency
• Maintain a professional demeanor, including adherence to dress code and appropriate use of company property
• Perform other duties, special projects, and initiatives as assigned

Qualifications
• Minimum 2 years of experience in the Healthcare Industry, preferably in Payor Relations, Credentialing, or Medical Billing in orthopedics, prosthetics, and durable medical equipment
• Ability to prioritize and manage multiple tasks to completion
• Outstanding verbal and written communication skills
• Exceptional organizational skills
• Excellent communication/interpersonal skills
• Professional and positive telephone manners
• Excellent PC skills; typing of 45 wpm, excellent ten-key skills
• Proficient in using Microsoft Office Software
• Must work onsite in Phoenix, AZ office

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock's mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.

Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!