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Triage Nurse (RN)

Full-Time | Onsite

Department: UBMD Obstetrics & Gynecology

Pay: Starting at $35

Locations: Downtown Buffalo & Williamsville

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Position Summary

UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.

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Key Responsibilities

Clinical Triage & Patient Communication

• Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols

• Serve as a clinical liaison between patients and providers to ensure continuity of care

• Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps

Care Coordination & Medication Management

• Facilitate medication refills and prior authorizations per provider direction

• Assist with referrals and coordination of multidisciplinary care

• Complete insurance prior authorization requests as required

Documentation, Quality & Safety

• Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)

• Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes

Additional Clinical Support

• Assist providers with procedures as needed

• Perform venipuncture, blood collection, and specimen preparation for laboratory testing

• Support clinical operations by performing LPN or medical assistant duties when necessary

• Participate in additional clinical or administrative tasks as assigned

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Qualifications

• Graduate of an accredited Registered Nurse (RN) program

• Current New York State RN license

• Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting

• 1–3 years of triage experience in a fast-paced clinical environment

• Strong proficiency with computer and phone systems; ability to manage high call volumes

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to multitask and prioritize effectively

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Job Type: Full-time
Work Location: In person

UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer.