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FLSA : Outreach Support Staff (Term-Limited)
Reports to : Program Officer
Direct Reports : None
Shift(s) : Monday - Friday, 8 : 30 pm - 4 : 30 pm
Essential Functions :
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
About Star Gospel Mission :
Founded in 1904 in Charleston, South Carolina, Star Gospel Mission exists to transform lives through Jesus Christ by compassionately providing resources for people experiencing hardships. The Mission’s principal response is to provide housing options, counseling, and other human services to men facing homelessness. It also meets the community's needs by offering emergency assistance to individuals and families. Most importantly, Star Gospel Mission offers hope through the Gospel of Jesus Christ to anyone seeking spiritual transformation.
Job Summary :
The Mental Health Counselor serves on the front lines of Star Gospel Mission’s efforts to engage individuals experiencing unsheltered homelessness in the Charleston community. This position focuses on building trust with individuals experiencing homelessness, particularly those facing mental health challenges, and connecting them with appropriate resources, including shelter, healthcare, mental health services, and recovery programs.
The Mental Health Counselor will conduct street outreach, complete needs assessments, coordinate service referrals, and document interactions in the Homeless Management Information System (HMIS).
Street Outreach
Conduct outreach to individuals living unsheltered in Charleston, including encampments, public spaces, and known outreach areas.
Provide information about available services, including housing, healthcare, and mental health resources.
Build relationships with individuals experiencing homelessness through consistent and respectful engagement.
Mental Health and Crisis Response
Identify individuals experiencing behavioral health challenges.
Provide immediate support and de-escalation when appropriate.
Coordinate referrals to mental health providers, crisis stabilization services, detox programs, and medical support.
HMIS Data Documentation
Record outreach contacts, assessments, referrals, and outcomes in the Homeless Management Information System (HMIS).
Complete client intake assessments and service tracking.
Maintain accurate and timely documentation of client interactions and case notes.
Assist in generating program reports and outcome tracking.
MINIMUM QUALIFICATIONS REQUIRED :
Education and Experience :
Bachelor’s in Social Work, Psychology, Counseling, or a related field preferred, or a minimum of 3–5 years of professional experience working in outreach, homelessness services, behavioral health, addiction recovery, or community-based social services.
Certifications / Licenses :
Licensed Social Worker (LSW) or Mental Health Certification
Valid Driver’s License
Materials and Equipment :
General Office Equipment Multi-Line Telephone Computer
Knowledge, Skills, and Abilities :
Good decision-making and supervisory skills are needed to ensure tasks and responsibilities are carried out with minimal daily supervision.
Knowledge of basic mathematics.
Proficient in computer skills in Microsoft Office software.
Ability to read, write, and communicate in the English language.
Physical Requirements :
Ability to meet attendance requirements.
Ability to speak and read English; bilingual skills in Spanish are highly beneficial.
Travel is usually between Star Gospel Mission, partnering agencies, and donation sites.
Working Conditions :
Work requires the ability to lift, carry, and / or push / pull moderately heavy (50-100 lbs.) materials, supplies, and equipment frequently.
Heavy mobility; duties are usually performed by combinations of standing, walking, climbing ladders or steps, bending, and reaching.
Work is performed in various environments, including physical discomforts associated with changes in weather and with noise, dust, dirt, and the like.
