Public relations • lexington ky
AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY.To the qualified candidate, we offer:.Comprehensive benefits package.Paid...[internal_linking.show_more]
The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired ...[internal_linking.show_more]
This is a permanent, full-time internal position with Surge Staffing.Considerations will be made immediately.Entry Level Customer Service / Sales.PRIMARY FUNCTIONS & RESPONSIBILITIES:.Deliver super...[internal_linking.show_more]
AAA Club Alliance is seeking a dynamic and motivated.This role will require you to work on-site Monday through Friday.In this role, you'll lead a team dedicated to delivering exceptional service to...[internal_linking.show_more]
URGENT HIRING: Patient Relations & Skincare Sales Associate/Supervisor | Paid Training | Luxury Spa ✨.Full-Time or Part-Time | Flexible Schedule.Why You'll Love Working With Us.Join a luxury spa wh...[internal_linking.show_more]
What drew me into State Farm was the opportunity to grow as much as I was willing to work — a true “get out what you put in” business where I could build something meaningful while helping people i...[internal_linking.show_more]
Weekly rate ranges from $1,050 - $1,075 per week and is dependent upon qualifications and experience.Benefits include: Repeat DSM Bonus Program, DSM Seasonal Incentive Program.Bonus and Pay program...[internal_linking.show_more]
Link-Belt Cranes is a global leader in the design, manufacture and sales of mobile cranes.Founded over 150 years ago, with corporate headquarters in Lexington, Kentucky, join an organization that u...[internal_linking.show_more]
Customer Relations Specialist - Lexington.Earn $1,000–$2,500+ WEEKLY • No Experience Needed • Weekly Pay.If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it....[internal_linking.show_more]
Director, Martin School of Public Policy and Administration.The University of Kentucky invites nominations and applications for the Director of the James W.Martin School of Public Policy and Admini...[internal_linking.show_more]
Surge Staffing is seeking a Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice.This is a permanent, full-time internal position with Surge Staffing.Cons...[internal_linking.show_more]
Vendor Relations Specialist - Manufacturing.In 1966, Designeers Midwest began providing technical contract employee support to the electronics and manufacturing industries in the Greater Cincinnati...[internal_linking.show_more]
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to ...[internal_linking.show_more]
Role Overview** We are seeking business and commerce experts to author and review high-quality academic assessment content for an AI research initiative.You will write and verify rigorous multiple-...[internal_linking.show_more]
Philanthropy Specialist - Donor Relations.H050:Engineering Alumni - Development.Click here for more information about equivalencies::.Required License/Registration/Certification:.Sitting for long p...[internal_linking.show_more]
Investor Relations Senior Analyst.Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer o...[internal_linking.show_more]
Customer Relations Representative - State Farm Agent Team Member.At our agency, we invest in the success and well-being of every team member.Our benefits package is designed to support financial st...[internal_linking.show_more]
General Function: Ensure that all programs are started and finished as scheduled.Performs program to best of ability to achieve obtainable goals set by YMCA of Central Kentucky.Provides a sense of ...[internal_linking.show_more]
Remote and must live in Kentucky***.Provides senior level support for health plan provider relations activities.Supports network development, network adequacy and provider training and education.Se...[internal_linking.show_more]
AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY.
To the qualified candidate, we offer:
Hourly rate of $15.00/hour + eligibility for annual merit increase
Comprehensive benefits package
2+ weeks of Paid Time Off during the first year
401(k) plan with a company match of up to 7%
8 paid holidays
Health & Life Insurance
All required computer equipment provided to you
Tuition Reimbursement and a complimentary AAA Premier Membership + more!
The primary duties of the Member Relations Coordinator are:
Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
Escalates non-routine complaints and issues to the appropriate party.
Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
Determines appropriate compensation for routine case resolution.
Communicates with members through multiple channels, both verbal and written.
Engages with members to provide an exceptional customer service experience.
Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
Maintains performance standards as established by the business line.
Minimum Qualifications:
High School Diploma; Associates degree a plus.
1+ years of Customer Service Experience.
Customer service skills including friendliness, empathy, and strong listening skills. Experience interacting with dissatisfied customers a plus.
Ability to prioritize work, and handle simultaneous assignments with success and accuracy. Ability to perform multiple tasks in fast paced environment.
Good problem solving and critical thinking skills.
Familiarity with AAA policies and practices a plus.
Ability to work overtime as needed.
#LexingtonKy
#ShareTheLex
#LexKy
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service
