Public relations specialist • nashville tn
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to.From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14.We're not just about elim...[internal_linking.show_more]
Exciting Opportunities in Emergency Management Await.When you're the best at what you do, you want to work for a company that's the best at what they do!.AC Disaster Consulting (ACDC) offers full-s...[internal_linking.show_more]
Restaurants and Leaders to provide support regarding Crew concerns (e.This role focuses on conducting fair, unbiased, and consistent end-to-end investigations and providing support for performance ...[internal_linking.show_more]
This position is fully onsite at our office in downtown Nashville and surrounding areas, local applicants encouraged to apply.ViperX Management is currently looking for new Client Relations Represe...[internal_linking.show_more]
Customer Relations Specialist-Oral Health (Nashville, TN).The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via mu...[internal_linking.show_more]
We are a mission-driven, not-for-profit dialysis organization dedicated to improving the lives of individuals living with kidney disease.Our teams deliver compassionate, high-quality care to patien...[internal_linking.show_more]
Job ID: 65561 Public Health Program Director 1 Location: 710 James Robertson Parkway 6th Floor Andrew Johnson Tower Nashville, Tennessee 37243 (Hybrid Job) Duration: 6 Months Client: TN DOH Job Ove...[internal_linking.show_more]
Director of Development and Public Relations .The Director of Development and Public Relations Opportunity:.Full-time, direct hire position.Mon-Fri schedule, business hours, 8a-5p, onsite, in-perso...[internal_linking.show_more]
Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry, and providing a shi...[internal_linking.show_more]
At Specialty Dental Brands, we are building a best-in-class support organization that empowers our practices to deliver exceptional patient care.As we continue to grow across multiple states, we ar...[internal_linking.show_more]
Overview We are a mission‑driven, not‑for‑profit dialysis organization dedicated to improving the lives of individuals living with kidney disease.Our teams deliver compassionate, high‑quality care ...[internal_linking.show_more]
Description2"> Requirements [internal_linking.show_more]
The Tennessee Department of Health (TDH), Division of Family Health and Wellness (FHW) is accepting applications for an experienced contract strategic planning consultant to lead the development of...[internal_linking.show_more]
Executive facing growth role in advanced engineered solutions - HIGH COMP - Flexible Remote Work This Jobot Job is hosted by: Alyssa Montgomery Are you a fit? Easy Apply now by clicking the "Quick ...[internal_linking.show_more]
With nearly 1,500 employees across 25 offices, we support clients ranging from large multinationals to mid-sized businesses and growth-oriented startups across the United States.Our teams collabora...[internal_linking.show_more]
Responsible for managing and leading prompt, thorough investigations of alleged workplace misconduct including, but not limited to, allegations of workplace harassment, discrimination, retaliation,...[internal_linking.show_more]
Job title: Public Health Program Director 1 Location: Nashville, Tennessee Duration: 1 months[internal_linking.show_more]
Senior Account Relations Coordinator.The Senior Account Relations Coordinator is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolut...[internal_linking.show_more]
Powers Management Job Description.Job Title: Loading Dock Attendant/Officer.Job Reports to: Public Safety Supervisor.Major Responsibilities/Activities:.Responsible for receiving, unpacking, examini...[internal_linking.show_more]
Customer Relations Specialist
Nashville, TN
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
• Play Like a Champion: We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
• Unwavering Character: We choose to do the right thing, regardless of the
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
• Commit to Better: We wake up every day with the relentless desire to become better.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
• Wholehearted Connection: We root for one another in success and failure. We build a
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
• Belief is Contagious: We rise up by inspiring hope, giving people the freedom to
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our Nashville branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and
technician availability.
• Process customer payments accurately and securely, maintaining detailed records
in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and
SMS.
• Proactively follow up with customers to ensure their satisfaction and address any
concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest
control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes
and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to
cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help
improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating
flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.
Qualifications
• Strong customer service skills with a passion for helping others and resolving issues
effectively.
• Excellent verbal and written communication skills, with the ability to communicate
clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks
simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to
customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in
a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing
company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but
not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at
all times.
• Must pass a background check and credit check due to the handling of customer
payments.
What We Offer
• Competitive pay ranging from $16 to $22 per hour, based on experience.
•Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee
development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
#IST1
Candidates must be willing to complete a background check for this position
