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Director, Testing Services

SCA00896

Reporting to the Associate Dean for Student Success and Engagement, the Director, Testing Services will oversee Testing Services and target strategies to prepare students for the College’s placement test including participation in brush-up programs. The Director will lead the implementation of strategies for students as they prepare to enter Community College of Philadelphia and through enrollment. This position will monitor the effectiveness of the College’s placement process including ongoing review of best practices in placement.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

• Lead the strategic program direction, design and operation of Testing Services.

• Lead the College’s initiatives, at scale, for students preparing to enter CCP;including populations preparing for the College’s placement test, and students enrolled in the Brush-Up programs geared toward Writing, Reading, Math and ESL.

• Collaborate with faculty to align placement and bridge programming with the College academic program requirements.

• Develop and coordinate outreach initiatives, in collaboration with other support services offices, for students identified at risk, to support and strengthen college completion.

• Review, assess and evaluate Testing Services programs and services; recommend and implement approved plans and policies to facilitate and improve Testing Services outcomes, operations and programs.

• Manage and supervise testing events at the College.

• Manage the administration of testing programs, such as the ACCUPLACER test, Kaplan test, CLEP, and Credit by Exam, ESL test, and ACCUPLACER High School test.

• Compile and analyze standardized test results administered through Testing Services.

• Develop and generate statistical data and reports and ensure data-centric decision making concerning testing and placement of students. Share reports with stakeholders across campus.

• Promote Testing Services to engage internal constituents.

• Provide oversight and supervision of Testing Services staff.

• Oversight of remote testing off site and remote proctoring.

• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.

• Assess initiatives and programs, and provide analysis of outcomes and recommendations for future projects.

• Facilitate ongoing communication and collaboration with faculty and administrators regarding students’ retention and completion.

• Prepare reports for the Associate Dean for Student Success and Engagement as required.

• Participate in the College committees related to student success and completion.

• Perform assigned duties in a manner consistent with the mission, goals and core values of the College.

• Other duties as assigned.

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.

• Four (4) years of experience in an educational setting required.

• Experience with aligning programs and services with academic curricula in higher education is required.

• Prior supervisory experience required.

• Demonstrated commitment to student-centeredness required.

• Excellent communication skills and interpersonal skills required.

• Exceptional computer skills required; experience utilizing enterprise-wide information and reporting system required.

• Possess the ability to disseminate accurate information, to give appropriate guidance, and to be knowledgeable about College and degree requirements, required.

• Demonstrated success in implementation of successful strategies for retention of students in higher education.

• Demonstrated ability to develop, oversee and manage budgets as well as forecast future needs and expenditures required.

• Ability to work collaboratively with colleagues and demonstrated interpersonal skills

• Knowledge of FERPA privacy regulations and the ability to handle confidential information required.

• Ability to work both independently as well as collaboratively is required.

• Demonstrated proficiency using Microsoft Word and Excel required.

• Demonstrated ability to exercise good judgment and sound decision-making required.

• Ability to maintain sensitivity, understanding, and respect for a diverse academicenvironment, inclusive of students, faculty and staff of varying social, economic,cultural, linguistic, ideological and ethnic background required.

• Master’s in Higher Education Administration or related academic area preferred.

• Experience with Banner and ARGOS reporting preferred.

• Knowledge of SPSS or other statistical programs preferred

• Understanding and experience with educational technological retention tools, suchas Starfish Retention system, electronic degree audits, communication tools, etc.,preferred.

Main Campus

Benefits:
“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Full-time faculty and staff benefits include:
· College-paid medical, dental, drug, life and disability insurance
· Tuition remission (for classes at the college)
· Forgivable tuition loan (for classes at any accredited academic institution)
· 403(b) retirement plan with 10% College contribution with employee contribution 5%
· Flexible spending accounts
· Paid vacation, holiday and personal time
· Partial remote work schedule for remote work eligible positions
Additional College benefits:
· Winter break: 1 week around the third week in December and New Years
· Spring Break: 1 week in March
· Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
For More information about the College benefits and eligibility based on employee class, please visit:https://www.myccp.online/human-resources/benefits-eligibility

4

$ 62,672

$ 103,410

03/27/2026

Administrator

Full-Time

Interested candidates should complete an online application.

• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.