Public safety dispatcher Jobs in Buffalo, NY

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Buffalo Ready-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes. Customer Service Representative (Dispatcher) is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies.
The starting hourly rate is over $27.00/hr and individuals with experience and certifications may be considered for a higher entry level rate.

Essential Functions
• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
• Assigns trucks to specific orders based on delivery needs and product type.
• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.
• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
• Collaborates with internal team to allocate trucks and maximize daily truck utilization.
• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent (additional education or certifications in construction or concrete technology may be preferred).
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in using Microsoft Office suite, dispatching software, and industry-specific software for order management.
• Knowledge of concrete mix designs, production processes, and quality control.
• Familiarity with local geography and routing.
• Previous experience in customer service, dispatching, or the concrete industry is advantageous.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways.
• Knowledge of trucks accessories and usages, and application for each.
• Proven ability to make quick decisions and problem solve based on factual information.
• Strong time management skills.

• Strong attention to detail.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Ability to work independently but as part of a team concept.

Benefits:

• Competitive hourly rate based on prior work history and certifications.

• Health, dental, and vision insurance.

• Retirement plan with coworker match 401k.

• Paid time off and holidays.

• Opportunities for professional development and advancement.

• Stable Industry - Our materials are in high demand year over year.