Public service • rochester ny
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Join Our Team of Employee Owners!
Why work for a company when you can own it?
Job Title: Service Coordinator
Salary Range: $25.00-$32.00 per hour
Department: Roch Service
Location: Rochester, New York
Reports To: Service Manager
Job Overview:
The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.
Our Most Successful Service Coordinators:
Possesses superior communication and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Possess proficiency in basic math
Possess mechanical aptitude
Experience and proficiency using Windows-based programs
Have 5 years of related experience preferred*
Experience with mechanical equipment sales preferred*
Possess a High School Diploma, or equivalent
Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
Telephone & email reception
Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
Timely preparation of job folders with proper documentation
Arrange prepaid hotel accommodations for overnight travel
Service order entry, parts purchasing, and related functions
Dispatch & collect electronic work tickets to/from field service personnel
Preparation of comprehensive inspection and repair reports for service & RSG
Invoice & Process service jobs and warranty claims
Warranty coordination and claim processing with OEMs
Oversee Planned Service Agreement proposals, renewals, and scheduling
Facilitate credit card purchases and submit receipts to corporate accounting
Shop Supplies inventory support & replenishment
Organized filing of paper and electronic service records
Coordinating employee training and maintaining department training and certification records
Provide technical telephone support to customers & coworkers (including reasonable after-hours support)
Diffusing and resolving customer concerns and complaints
Perform all other duties as assigned
Cummins-Wagner Competitive Benefits Package:
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Companys impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven businesss success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Companys strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
