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Posting Details

Posting Details

Job #
042572

Department Code
23623-1009

Department
Financial Aid Office

Job Title
Service Provider

Location
Syracuse, NY

Campus
Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range
$19.25-$19.86

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level
S3

FLSA Status
Non-exempt

Hours

Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Unionized Position Code
Not Applicable

Job Description

The Financial Aid Service Provider plays a key role in supporting Syracuse University's efforts to attract and retain qualified students by delivering exceptional customer service to a diverse population of prospective and current students, as well as their families. Serving as the primary point of contact, Service Providers field and triage all inquiries directed to the Office of Financial Aid and Scholarship Programs. In this high-volume, fast-paced environment, the position requires applying current knowledge of federal regulations and institutional policies to each student interaction.

Education and Experience

• Associate's degree or 1-2 years of office experience required.

Skills and Knowledge

• Customer service experience in a high-volume workplace is required.
• Financial aid experience and/or PeopleSoft experience are preferred.
• Must be able to work effectively both as a collaborative team member in a high-volume, fast-paced environment and independently with minimal supervision.
• Strong communication and customer service skills are required for providing clear financial aid information.
• Exceptional attention to detail and a commitment to confidentiality are essential.
• Able to handle financial discussions with tact, balancing federal, state, and institutional program requirements alongside exceptional customer service.
• Dedicated to advancing diversity, equity, and inclusion by cultivating an inclusive office culture in which students and staff of diverse backgrounds feel respected and supported, while helping students overcome financial barriers through comprehensive financial aid assistance and financial literacy education.
• Availability to work extended hours during peak award periods.

Responsibilities

• Provide clear, accurate, and accessible financial aid information to prospective and current students and their families visiting the Office of Financial Aid and Scholarship Programs.
• Share information appropriately in accordance with federal data-sharing regulations and office policies.
• Verify parent identities using the Higher Education Authorization (HEA) authentication process.
• Refer inquiries to the appropriate counseling staff as needed. This role requires managing a high volume of questions while maintaining exceptional customer service.
• Manage all incoming physical mail and monitor/respond to inquiries across virtual platforms, including email and Zoom. This position requires strong multitasking skills to handle multiple competing priorities while consistently adhering to required service standards.
• Review and respond to referrals received from our external Call Center. This role involves identifying the appropriate staff member to handle each referral and resolving a variety of assigned referrals independently. The position also includes monitoring referral trends and collaborating with the supervisor to pinpoint areas where additional training may be beneficial for Call Center staff.
• Serve as back-up to the Financial Aid Analyst, with responsibilities that include reviewing and processing outside scholarship checks, educational resource forms, and external tuition benefit awards, as well as performing other tasks assigned by the Associate Director of Accounting and Financial Analysis.
• Other Duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link
https://www.sujobopps.com/postings/112309

Job Posting Date
02/17/2026

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants