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Assisted Living Services and Retirement Communities Quality Assurance Director

Glen Park Senior Living is seeking an experienced and detail-driven Quality Assurance Director to oversee compliance, resident care standards, and risk management across our assisted living communities. Join our leadership team and help ensure the highest level of care, safety, and regulatory compliance for the seniors we serve.

Reports to : Chief Operating Officer / Chief Executive Director

Job Summary :

As the Quality Assurance Director, you will lead the development, implementation, and oversight of quality assurance programs across all Glen Park communities. Your role includes ensuring compliance with state and federal regulations (including Title 22), maintaining accreditation standards, and enhancing resident outcomes through data-driven performance monitoring and collaboration with cross-functional teams. This position is vital to upholding our commitment to excellence in senior care and continuous improvement.

A. DUTIES AND RESPONSIBILITIES

Regulatory Compliance & Quality Assurance

• Oversee and implement quality assurance programs to ensure compliance with federal, state, and local regulations, including Title 22 and other applicable laws.
• Maintain CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation and ensure ongoing compliance.
• Monitor all facility policies, procedures, and documentation to ensure compliance with regulatory standards.
• Prepare for and manage third-party audits, surveys, and inspections from government and accreditation bodies.
• Review and approve all Admission Agreement Packages and ensure resident files are complete and in compliance.
• Ensure adherence to HIPAA regulations and proper handling of sensitive resident data.
• Resident Care & Risk Management
• Develop and oversee individualized care plans and service plans to maintain high standards of resident care.
• Collaborate with medical professionals and department heads to improve resident health outcomes.
• Implement risk-management procedures, maintain incident logs, and address concerns proactively.
• Investigate and resolve quality assurance concerns, complaints, and incidents to uphold a safe and supportive environment for residents and staff.
• Ensure facilities are well-equipped with necessary medical and safety supplies.
• Training & Staff Development
• Develop and conduct training programs for staff on regulatory compliance, risk management, and quality assurance best practices.
• Work closely with the HR department to identify ongoing training needs and ensure employees are properly educated on company policies.
• Mentor and supervise the Quality Assurance Specialist and other QA team members.
• Promote a culture of continuous improvement and quality-focused care.
• Operational Oversight & Performance Monitoring
• Establish and track key performance indicators (KPIs) related to quality assurance, regulatory compliance, and resident satisfaction.
• Conduct regular facility inspections and audits to assess performance and identify areas for improvement.
• Implement and oversee data collection processes to monitor compliance and quality trends.
• Develop action plans to address deficiencies and ensure timely resolution of issues.
• Ensure accurate documentation and record-keeping to support compliance and operational effectiveness.
• Communication & Collaboration
• Serve as the primary liaison between Glen Park Senior Living and regulatory agencies, auditors, and accreditation bodies.
• Work collaboratively with Executive Directors, department heads, and other leadership team members to drive quality improvements.
• Ensure effective communication with residents, families, and staff regarding quality assurance initiatives and compliance updates.
• Provide reports and recommendations to the COO and executive leadership regarding quality performance and compliance status.

Other Responsibilities

B. MINIMUM QUALIFICATIONS

Bachelor’s degree in Healthcare Administration, Nursing, Gerontology, or a related field.

C. SPECIAL SKILLS NEEDED TO PERFORM THE JOB

Schedule :

Monday to Friday; 8 : 30 AM to 5 : 00 PM (occasional evenings and weekends as needed).

Work Location :

Various Glen Park Senior Living communities.

Physical Requirements :

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and

activities may change at any time with or without notice.