Qa specialist Jobs in Provo, UT

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

About the role

• Our Managed Print Services (MPS) customer service specialists provide attentive hands-on service to our print customers. The specialist will visit customer locations throughout Utah County and surrounding areas to provide cleaning of office equipment (copiers, fax machines, scanners, printers), assist customers in setting up supply stocks (toner, paper, staples), gathering information from equipment to be used for billing, and provide face to face support and care for our customers. You will interact with many different people every day and are the face of our company. Therefore, it is extremely important that our customer service specialists have a very professional appearance with excellent communication and interpersonal skills.
• No experience is necessary in this field to apply for this position as we provide complete training. We are confident our training program will prepare you for a long and successful career. Our customer service staff is well respected throughout the United States for our professionalism, knowledge, and experience.

What you'll do

• Provide hands-on, in-person customer service to Managed Print Services (MPS) clients.
• Travel to customer locations throughout Utah County and surrounding areas.
• Clean and maintain office equipment, including copiers, fax machines, scanners, and printers.
• Assist customers with organizing and managing supply stock such as toner, paper, and staples.
• Gather equipment data used for billing and service reporting.
• Offer face‑to‑face support, ensuring a positive and professional customer experience.
• Represent the company with professionalism, excellent communication, and strong interpersonal skills.
• Participate in comprehensive training to develop expertise in MPS support—no prior experience required.

Qualifications

• Candidate must be over the age of 18
• Candidate must have the legal right to be employed in the United States
• Current, valid driver's license
• Dependable transportation A personal vehicle will be used as part of this job.
• You will receive a mileage reimbursement to cover fuel and wear and tear on your vehicle.
• Professional appearance Basic Computer Skills Ability to lift 50+ lbs.
• Desire to study and learn
• Good communication and interpersonal skills
• Beneficial Skills: Mechanical ability
• Computer experience - software and hardware
• Computer networking experience
• Customer service experience
• Other: Frequent, random drug testing

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities

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