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Quality assurance • alexandria va

Last updated: 1 hour ago

ITSM Quality Assurance Manager

3M ConsultancyWashington, DC, United States
$130,000.00 yearly
Full-time +1

Quality Account Manager (ITSM).Location: Washington, DC (Hybrid).The Quality Account Manager will provide oversight and management of the federal contract in three key areas: Continual Service Impr... Show more

Director, Quality Assurance & External Custom

AAMVA (American Association of Motor Vehicle Administrators)Arlington, VA, United States
Full-time

You'll lead an organization with a genuinely advanced, in-house engineering culture around testing, the runway to modernize it with AI, and the mandate to shape quality and customer support for sys... Show more

Cleared Quality Assurance Engineer

SHINE SystemsWashington, DC, United States
Full-time

SHINE Systems is hiring a cleared.Aerospace and Defense industry.We are seeking a detail-oriented.UI testing expertise to ensure quality and compliance during the modernization of a critical govern... Show more

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Quality Assurance Manager Quality Assurance Surveillance Plan w/TS Clearance

TekSynapWashington, DC, United States
$120,000.00 yearly
Full-time

Quality Assurance Manager Quality Assurance Surveillance Plan.We are seeking a Quality Assurance Manager Quality Assurance Surveillance Plan for a DOS contract.The Quality Assurance Manager Quality... Show more

Quality Control/Quality Assurance (QC/QA) Manager

KoniagWashington, DC, United States
Full-time

Quality Control/Quality Assurance Manager.Koniag Operations Services, a Koniag Government Services company, is seeking a Quality Control/Quality Assurance (QC/QA) Manager with a Top Secret or Secre... Show more

Quality Assurance Analyst

LIDL USS Clark Street, Arlington
$33.66 hourly
Full-time

The Quality and Sustainability Analytics Food and Import Specialist provides daily operational and administrative support of QA process and workflow functions to achieve departmental goals.Supports... Show more

Quality Assurance Lead

IDS InternationalArlington, VA, US
Full-time
Quick Apply

Job Title Quality Assurance Lead Why IDS?.IDS believes in resolving conflict, building innovative approaches to do so.Combining operational expertise with an intimate understanding of today’s... Show more

Program Manager, Member Liaison & Quality Assurance

American Bankers AssociationWashington, DC, United States
$75,000.00 yearly
Full-time

The American Bankers Association is the banking industry's champion.Joining ABA makes you part of a team that: has Extraordinary People - ABA experts are the "go to" sources for bankers, policy mak... Show more

Quality Assurance Analyst

SOSiFort Belvoir, Virginia, United States
Full-time

SOSi is seeking a highly qualified.The Quality Assurance Analyst is responsible for supporting the Project Manager and technical teams by ensuring the accuracy, integrity, and reliability of all so... Show more

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Construction Quality Assurance Manager (QAM)

KCI TechnologiesWashington, DC, United States
Full-time

The Quality Assurance Manager (QAM) is responsible for implementing, managing, and documenting all Quality Assurance (QA) activities on VDOT transportation and infrastructure projects.The QAM ensur... Show more

Quality Assurance Manager Level 3

Tulk LLCSpringfield, VA, United States
Full-time

Quality Assurance Manager Level 3.TULK is a leading boutique consulting firm providing technology and management consulting services to the US Federal Government.Our expert team assists Defense and... Show more

Quality Assurance Engineer III - AMZ9795943

Amazon.com Services LLCArlington, Virginia, USA
$133,300.00 yearly
Full-time

Offered Position: Quality Assurance Engineer III.Job Location: Arlington, Virginia.Own and ensure the quality, reliability, scalability, testing methodology and performance of highly complex softwa... Show more

Quality Assurance Specialist

BayNova LLCArlington, VA, US
Full-time
Quick Apply

BayNova has an exciting opportunity for a Quality Assurance Analyst to join our team in support of an important federal government client, in a fully remote / work from home role.This role performs... Show more

Quality Assurance Manager

PingWindAlexandria, VA, United States
$93,000.00 yearly
Full-time

PingWind is seeking a Quality Assurance Manager oversees the organization's quality assurance programs to ensure products, services, and processes meet established standards and regulatory requirem... Show more

Quality Assurance Analyst (DHA DES)

GC Associates USAArlington, VA, USA
Full-time
Quick Apply

Arlington Boulevard, Arlington, VA, 22042 (Hybrid Remote).Monday – Friday 8:00am and 5:00pm.GC Associates (GCA) Company Website:.GC Associates requires a Quality Assurance Analyst to provide ... Show more

Quality Assurance Manager

ProSidian ConsultingWashington, DC, United States
Full-time

ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices.ProSidian provides enterprise serv... Show more

Principal Auditor, Practices - Quality Assurance

Capital OneFalls Church, VA, United States
Part-time

Principal Auditor, Practices - Quality Assurance.Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit ... Show more

Quality Assurance & Knowledge Management Analyst

Omniscius ConsultingWashington, DC, US
Full-time
Quick Apply

Our client is seeking a highly motivated Quality Assurance & Knowledge Management Analyst to support a military customer.This hybrid role combines quality assurance, compliance oversight, and k... Show more

Quality Assurance Manager

ProSidian Consulting, LLCWashington, DC, us
Full-time

ProSidian Seeks a Quality Assurance Manager | Independent Engineering (IE) Advisory Services / Program Governance [DOE0040040] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis R... Show more

Manager, Quality Assurance / Quality Control (QA/QC)

Howard UniversityWashington, DC, United States
$110,000.00 yearly
Full-time

Manager, Quality Assurance/Quality Control (QA/QC).The Manager, Quality Assurance/Quality Control (QA/QC) ensures operational standards, safety, and compliance across technical operations, custodia... Show more

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ITSM Quality Assurance Manager

ITSM Quality Assurance Manager

3M ConsultancyWashington, DC, United States
30+ days ago
Salary
$130,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Quality Account Manager (ITSM)

Location: Washington, DC (Hybrid)

Duration: Full-time. Salary: $130k to $140k

Role Responsibilities:

  • The Quality Account Manager will provide oversight and management of the federal contract in three key areas: Continual Service Improvement, Quality Control, and Data Analysis.
  • Responsible for assuring consistent quality of services, products and solutions provided by the client.
  • Contribute information and analysis to strategic plans and reviews.
  • Prepare and complete action plans; implementing production, productivity, quality, and customer-service standards.
  • Identify and resolve problems; completing audits; determining system improvements including SLA review and analysis as well as recommendations/implementation of improvement actions.
  • Help implement change to move federal agency closer to best-in-federal-service.
  • Continuously strive to improve understanding of project requirements, processes and deliverables required to contribute to successful project delivery.
  • Investigate and analyze issues to root cause and propose the fix, verify and validate the final solution.
  • Onsite work at client site in Washington D.C.

Required Qualifications:

  • Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, or related field required
  • 5+ years of proven experience as a Quality Assurance Manager or related role
  • 3+ years of successful professional experience working in continual service improvement, quality control and design, or data analysis
  • Extensive experience of ServiceNow reporting including workforce management modules
  • Extensive experience with Service Desk operations
  • Experience building and managing service desk teams
  • Excellent writing and verbal communication skills, and ability to create substantial relevant project documentation based on client requirements
  • Thorough knowledge of methodologies of quality assurance and standards
  • Excellent numerical skills and understanding of data analysis/statistical method
  • ITIL v4 Foundation Certification
  • A Quality Assurance certification such as American Society for Quality, Six Sigma Black Belt, Lean Six Sigma Black Belt, etc., and proven documented experience
  • Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant

Optional/preferred Qualifications for QAM:

  • PMP Certification
  • Current MBI clearance with a federal agency
  • Ability to build Forms and workflows using Microsoft PowerApps