Quality assurance manager Jobs in Grand Rapids, MI

National Tax Quality Assurance (NTQA) QRM Support Team Manager

The National Tax Quality Assurance (NTQA) QRM Support Team Manager is responsible for supporting the Deloitte Tax LLP regional Quality Risk Manager (QRM) network. This network is comprised of senior Tax PPMDs across the country who are critical to our efforts to build and support a Culture of Quality within the US Tax practice. Work You'll Do As a Deloitte QRM Support Team Manager, you will:

• Serve as a broad-based support for all activities of our Tax QRM network.
• Analyze information received in connection with new client acceptance and raise relevant issues.
• Read and comment on draft engagement agreements, scopes of services, and other contracting documents to identify deviations from our standard templates and other potential issues.
• Work with client service teams in resolving matters in connection with the above.
• Support execution of Tax PPMD Quality Assurance Reviews (QARs).
• Support efforts associated with maintaining our Quality and Litigation Module (QLM).
• Participate in consultations with US and Global Tax Risk, Independence and Conflicts Network, Confidentiality and Privacy, Office of General Counsel, and other Deloitte business' client quality and risk teams.
• Develop and deliver quality and risk training content on both a local and national level.
• Support other QRM activities and special projects, as needed.

The Team At Deloitte Tax LLP, our National Tax Quality Assurance team is dedicated to maintaining the highest standards of quality and risk management. Our team supports client-facing teams in how they approach the marketplace, develop service offerings, evaluate and onboard prospective clients, contract for services, deliver quality client service, and fulfill post-engagement and other recurring obligations. We collaborate closely with various stakeholders to manage and mitigate risks effectively.

Qualifications and Skills Required: Bachelor's degree in accounting, finance, or other related field. 5+ years' experience in tax, legal, or professional services risk/compliance; strong judgment and discretion handling sensitive information. Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed Attorney Enrolled Agent Preferred: Advanced degree such as Masters of Tax, JD, and/or LLM. Strong understanding of the professional services model (ideally for tax services), including the contracting and delivery lifecycle Outstanding verbal and written communication, including with respect to sensitive and complex matters. Outstanding project management and ability to work through conflicts in a constructive and collaborative manner. Ability to self-direct projects, with strong judgment regarding when to consult with team members and escalate issues. Ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe. Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $191,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.