Quality assurance manager serp_jobs.h1.location_city

Ready to make a difference in your community? We are looking for a Quality Assurance Specialist to join our team in Metairie, LA!

Salary : $42,000 - $52,000

Summary

The Quality Assurance Specialist reports to the Chief Clinical and Program Integrity Officer and is responsible for implementing and monitoring ArcGNOs health, safety, and risk management programs across all service lines, properties, and social enterprises. This position ensures compliance with local, state, and federal safety regulations, as well as CARF, Louisiana Department of Health (LDH), and Department of Transportation (DOTD) Section 5310 transportation guidelines. The QAS fosters a culture of safety, prevention, and accountability that protects participants, employees, volunteers, and community members.

Essential Job Functions

• Maintain organizational safety policies and procedures aligned with CARF standards and Louisiana regulations.
• Maintain inspection logs and incident reports with detailed record keeping for internal review and compliance audits.
• Conduct regular inspections of facilities, records, vehicles, and equipment to ensure compliance with OSHA, LDH, DOTD, and fire / life safety codes.
• Ensure all safety documentation, drills, and reports are completed and filed according to regulatory and audit requirements.
• Compile and track accidents, incidents, complaints and grievances
• Conduct regular quality checks of participant files to verify compliance with documentation, safety, and service delivery requirements.
• Monitor, investigate, and analyze trends in accidents, critical incidents and ensure corrective action plans are implemented.
• Manage processes for participant complaints and grievances, ensuring timely investigation, resolution, documentation, and reporting consistent with CARF and LDH standards.
• Collaborate with program leadership to address safety and compliance findings; provide guidance for corrective actions.
• Coordinate safety training programs such as infection control, transportation safety, and workplace hazard prevention.
• Maintain up-to-date knowledge of best practices and ensure staff understand their responsibilities for participant and workplace safety.
• Partner with the Quality Improvement Committee to ensure safety, incident management, and complaint resolution data are integrated into agency-wide quality initiatives.
• Stay current on evolving safety standards, technologies, and regulations.
• Lead the implementation and annual review of ArcGNOs emergency preparedness and pandemic response plans.
• Coordinate and evaluate regular emergency drills (fire, evacuation, severe weather, lockdowns).
• Serve as Incident Commander during organizational emergencies, ensuring effective communication and response.

Competencies

Education / Experience Requirements

Disclaimer :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.