Quality assurance manager Jobs in Seattle, WA

Quality Assurance Manager

At Lake Burien Transitional Care Facility (LBTCF) in beautiful Burien, Washington, our team works to serve youth ages 13 to 17 who have co-occurring intellectual and developmental disabilities. Facility staff work alongside youth, empowering them to learn self-care skills so that they can thrive. Supported by Department of Social and Health Services (DSHS), Washington State Department of Children Youth and Families, Washington State Health Care Authority, MultiCare and Seattle Children's Hospital, this voluntary facility currently serves up to 12 youth. The property was designed with youth in mind and features accessible spaces for on-site educational services and therapies, and beautiful outdoor spaces. Lake Burien is part of DSHS's Developmental Disabilities Administration (DDA). You'll start with excellent pay and family-supportive benefits, along with a reliable retirement plan. With dedicated support staff, no out-of-pocket operating costs, and a MondayFriday schedule, you can focus on your work and still have time to maintain balance in life.

We are seeking a Quality Assurance Manager. You will be a member of the Lake Burien management team and will be responsible for developing and implementing quality assurance and performance improvement strategies for Lake Burien's residential and transitional programs. These efforts are designed to improve outcomes for clients, including quality of care, quality of life, and choice in services and supports. You'll analyze performance data, identify opportunities for improvement, and use professional expertise and knowledge to influence program practices and operational decisions. Through these activities, you will provide transparency and visibility into program performance and promote accountability for quality outcomes across services supporting more than 100 staff. This role has broad responsibility for the facility's quality assurance program, ensuring that client services, program practices, staff training, and professional standards meet applicable requirements. You'll work collaboratively with facility leadership to monitor and maintain compliance with federal regulations, incident management requirements, client rights, accreditation standards, and other applicable mandates. You will also provide oversight and supervision of the Management Analyst 5.

Some of What You'll Do

• Align Quality Management System (QMS) & Quality Assurance (QA) strategies with organizational goals and priorities by embedding quality objectives into the broader strategic planning process, adapting frameworks to evolving regulations, and regularly benchmarking performance against industry standards.
• Leverage advanced analytics to monitor trends, evaluate satisfaction levels, and identify areas for improvement by utilizing diverse tools such as surveys, focus groups, and real-time data collection systems. Translate insights into actionable strategies through collaboration, strengthening stakeholder relationships and consistently surpassing expectations.
• Establish a well-documented, adaptable framework for quality assurance that aligns with organizational goals and industry benchmarks. Regularly review and update policies to reflect evolving regulatory requirements, foster a culture of continuous improvement, and ensure consistent compliance across all departments, driving measurable outcomes and operational excellence.
• Ensure comprehensive compliance with regulatory requirements and accreditation standards by systematically integrating federal, state, and local guidelines into all programs and services, while continuously monitoring for changes to maintain alignment with industry best practices.
• Proactively conduct internal audits, mock inspections, and data analysis to identify risks, gaps, and opportunities, ensure compliance with regulations, and prepare teams for external reviews to maintain high standards and operational excellence.
• Establish transparent communication methods to engage leadership, staff, and external stakeholders, ensuring risk mitigation efforts, compliance updates, and quality goals are clearly communicated and collaboratively addressed.

What We're Looking for

• A bachelor's degree or advanced degree in social sciences, public health, health sciences, human services, behavioral sciences or a related field; AND
• A minimum of five years of professional experience working with people with intellectual and developmental disabilities, AND
• A minimum of two years' work experience demonstrated in quality assurance and quality improvement in a social service setting.

Additional experience may be substituted year-for-year in place of a degree. Preferred / desired education, experience and competencies:

• Knowledge and ability to create and implement a quality management strategy.
• Use of strategic planning principles to accomplish organizational goals.
• Ability to effectively work with a team of staff assigned to different locations throughout the state.
• Ability to manage change effectively.
• Communicate effectively orally and in writing.
• Compile data, extract information, and generate comprehensive reports.
• Write professional reports, programs, and plans.
• Read, interpret, and implement policies, rules, and regulations of considerable complexity.

Questions? If you have questions about job number 07472, please contact Kathy Simmons, or phone (360) 725-5810.