Quality assurance specialist Jobs in Amarillo, TX

Family Services Training Specialist

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

The Family Services Training Specialist is responsible for the implementation and delivery of educational resources and training for foster care, adoptive and kinship applicants, licensed caregivers, and staff in accordance to Agency and licensing standards and federal, state, and local regulatory requirements.

Responsibilities

• Conduct pre-certification foster care and adoption training for potential foster care and adoptive parents and families for the purpose of parent and family preparedness
• Research and identify training, community resources, and referral services based on collected data and information, industry trends, and informal and formal feedback from foster care and adoption parents and families
• Identify, develop, and facilitate appropriate training programs, including the selection and design of training aids and resources
• Data entry of training to electronic case management record
• Maintain training plan (calendar) for new hire and annual staff training to meet licensing requirements
• Maintain records and documentation of training and educational activities
• Facilitate evening and weekend training for staff and caregivers, ensuring availability and needs of agency
• Collaborate with the Family Services team and community partners to ensure all prospective and foster care and adoptive parents and families are receiving quality training and educational activities to ensure foster care children, parents, and families are prepared for foster care placement and/or adoption
• Develop and maintain positive strong working relationships with the Family Services team, community partners, and service providers to ensure training needs and resources are available and meet the needs of the program, the foster care and adoptive children, their parents, and families
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff and the community
• Other duties and projects as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, or closely related field
• Prior experience in public speaking and/or presenting to adult population
• Knowledge and ability to design and deliver trainings to adult learners
• Ability to establish rapport, trust, and ethical boundaries with staff, foster care and adoptive children, parents, and families
• Strong people and interpersonal skills with the ability to interact with diverse groups of people
• Strong time management and organizational skills with the ability to meet deadlines and prioritize competing requests/tasks
• The ability to follow instructions and work independently and with limited supervision
• Excellent written and verbal communication and presentation skills
• Ability to apply sound judgment when making decisions
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Zoom and GoTo Training platform

Preferred Qualifications

• One (1) year relevant experience; experience working with foster care, adoption, or child welfare service populations
• Bilingual (Spanish) proficiency (required for certain areas based on populations served)

Travel

• This position may be required to travel up to 10%

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

• This position requires sitting and looking and using a computer for long periods of time
• Position requires frequent standing and walking
• Lift, push, pull, move up to 25 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.