Quality assurance specialist [h1.location_city]
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Quality assurance specialist • tampa fl
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The Supervisor of Quality Assurance (QA) oversees the quality monitoring program for the Patient Access Call Center, ensuring scheduling accuracy, compliance, and an exceptional patient experience....[show_more][last_updated.last_updated_variable_days]
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The Quality Assurance Manager is responsible for ensuring that products, processes, and systems comply with internal standards and international quality frameworks.
This role will play a key part in...[show_more][last_updated.last_updated_variable_days]
The Supervisor of Quality Assurance (QA) oversees the quality monitoring program for the Patient Access Call Center, ensuring scheduling accuracy, compliance, and an exceptional patient experience....[show_more][last_updated.last_updated_30]
Minimum Requirements And Qualification.Bachelor's degree preferred from an accredited four-year college, university, or technical school.
Five (5) or more years of related experience and / or training...[show_more][last_updated.last_updated_variable_hours]
This Quality Assurance Supervisor role will involve reviewing incoming, in-process, and final inspections; managing nonconformance and CAPA activities.
administering document control; managing trai...[show_more][last_updated.last_updated_variable_days]
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Description Minimum Requirements And Qualification.Bachelor's degree preferred from an accredited four-year college, university, or technical school.
Five (5) or more years of related experience and...[show_more][last_updated.last_updated_variable_days]
Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a posi...[show_more][last_updated.last_updated_30]
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At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission.We’re a growing pharm...[show_more][last_updated.last_updated_30]
Quality Assurance Manager / SQF Practitioner.Tampa FL 33614 Onsite, Full-time Monday-Friday 8am-5pm.Bilingual (Spanish / English) Required.
Quality Assurance Manager / SQF Practitioner.This role suppo...[show_more][last_updated.last_updated_variable_days]
Company in the construction industry is looking to hire a new Quality Assurance Analyst or LEAD (it will depend on the seniority of the candidate) to join their team in Tampa.We will only be review...[show_more][last_updated.last_updated_30]
Minimum Requirements And Qualification.Bachelor's degree preferred from an accredited four-year college, university, or technical school.
Five (5) or more years of related experience and / or training...[show_more][last_updated.last_updated_variable_days]
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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people.
The industry’s brightest talent drive our efforts to deliver purposeful w...[show_more][last_updated.last_updated_variable_days]
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Supervisor of Quality Assurance
Florida Orthopaedic InstituteTampa, FL, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Supervise and mentor Quality Assurance Specialists, providing coaching, performance feedback, and evaluations. Oversee call monitoring for inbound and outbound scheduling calls to ensure accuracy, compliance with HIPAA, and adherence to organizational scheduling protocols. Identify trends and root causes of quality issues and partner with training teams to develop targeted coaching plans and educational materials. Collaborate with call center supervisors, trainers and managers to address staff performance opportunities and enhance patient experience. Maintain and improve QA processes, tools, and documentation, ensuring consistency and regulatory compliance. Generate quality trend reports and present actionable insights to leadership. Lead calibration sessions to ensure scoring consistency among QA Analysts and leadership. Support continuous improvement initiatives that align with patient access goals and key performance indicators (KPIs).
Position Summary :
The Supervisor of Quality Assurance (QA) oversees the quality monitoring program for the Patient Access Call Center, ensuring scheduling accuracy, compliance, and an exceptional patient experience. This role supervises QA Specialists, partners with training and leadership team, and drives process improvements through data-driven quality insights.
Qualifications :
- Associate's degree in healthcare administration, business, or related field required; bachelor's degree preferred.
- 3+ years of experience in call center quality assurance or healthcare scheduling operations.
- Prior supervisory or leadership experience preferred.
- Strong knowledge of HIPAA compliance, scheduling workflows, and patient access best practices.
- Excellent communication, coaching, and analytical skills.
Key Responsibilities :
Why Join Us at OSM?
At Orthopaedic Solutions Management (OSM), we know that every patient's experience begins with their first call. As the Supervisor of Quality Assurance, you will play a pivotal role in shaping that experience by ensuring our call center delivers accuracy, compliance, and compassionate service with every interaction.
You'll have the opportunity to lead and mentor a dedicated QA team, collaborate closely with training and leadership partners, and use data-driven insights to make a direct impact on both staff development and patient satisfaction. We are looking for leaders who are passionate about elevating standards, driving continuous improvement, and fostering a culture of excellence.
Joining OSM means being part of an organization that values innovation, teamwork, and the patient-first mission. If you're ready to take ownership of quality and lead with purpose, we invite you to grow your career with us.
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and / or be subject to random drug testing in accordance with applicable laws and company policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.