Quality assurance specialist • usa
Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.Essential Functions And Basic Duties.Review and report on inboun... Show more
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The QA Specialist role has a national salary range of $55,000 - $90,000.For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is $62,354 - $90,000 an... Show more
The average salary range is between $ 41,375 and $ 93,230 year , with the average salary hovering around $ 57,534 year .
Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.
Essential Functions And Basic Duties
Qualifications Education/Certification
High School Diploma or equivalent. Bachelor's degree in education, Marketing, or Sales preferred but not required. Active Life/Health Insurance License preferred but not required.
Required Knowledge
Thorough understanding of insurance, primarily Medicare, and insurance sales or the interest and ability to learn. Thorough knowledge of Sales, Marketing, Contracting, and New Business operations and procedures or the interest and ability to learn.
Experience Required
1-2 years Customer Service experience. Experience in QA for call monitoring preferred but not required.
Skills And Abilities
Competent Microsoft Office Suite, especially Excel, is needed. Effective communication, both verbally and written. Good computer and typing skills. Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.
About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
