Quality assurance tester Jobs in Baltimore, MD

State Quality Assurance And Training Manager

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

The State Quality Assurance and Training Manager serves as the coordinator and business process owner for reporting, compliance, and training initiatives that apply to the contracts across the State of Maryland. These initiatives may include, but not be limited to, accreditation, customer/agency-based audits and reports, and the company's internal training guidelines. This position collects, researches, analyzes and reports on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement. The position further assumes specific projects that focus on improving the practices of personnel to ensure compliant operations, adherence to company standards, and customer contract conditions.

Primary duties and responsibilities include:

• Facilitating the implementation and compliance of accreditation and licensing standards in all programs.
• Conducting statewide audits of clinical documentation, treatment services, medication-assisted treatment, and case management practices.
• Monitoring compliance with Code of Maryland Regulations, Department of Public Safety and Correctional Services contractual standards, Behavioral Health Administration licensing requirements, National Commission on Correctional Health Care/Commission on Accreditation of Rehabilitation Facilities standards.
• Developing and overseeing corrective action plans.
• Preparing facilities for audits, accreditation surveys, and site visits.
• Tracking deficiencies, trends, and repeat findings across facilities.
• Ensuring fidelity to evidence-based practices for substance use disorder treatment and reentry services.
• Conducting audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
• Conducting new hire and required staff training in conjunction with the QA/Training Coordinator.
• Providing and creating training for programming staff in conjunction with the Continuum of Care Training Institute.
• Maintaining database for all training information and records including training logs and tracking system for internal certification process.
• Overseeing the scheduling of personnel when they need to attend GEO's initial/ongoing training and pre-service and annual training with the Maryland Department of Public Safety and Correctional Services.
• Verifying that all employees' certifications are current.
• Training local program staff on issues of contract compliance and quality assurance.
• Supervising the QA and Training Coordinator.
• Developing and implementing Quality Assurance Tools.
• Adhering to the Continuous Quality Improvement Audit Schedule.
• Working with programs to ensure consistent business processes and practices are in compliance with the customer's expectations.
• May conduct investigations assigned for Division directed and Office of Professional Responsibility related events.
• Developing and maintaining policy and procedure manuals.
• Working with management to determine intermediate outcome measures in alignment with customer outcome goals. Setting internal standards, tracking methods, benchmarks, and timelines for meeting the same.
• Providing on-site technical assistance and coaching and providing support as needed in deficit areas.
• Assisting with creating, compiling, evaluating, analyzing, and reporting outcome measures to validate success of the program model.
• Developing timely and accurate reports on the status of program operations for customers and executive management.
• Monitoring programmatic systems and procedures to achieve and maintain optimal effectiveness of operational programs.
• Chairing the Workplace Violence Committee Meeting. Participating in Management-level meetings (internally and externally).
• Performing other duties as assigned.

Minimum requirements include:

• Bachelor's degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required. Master's Degree preferred.
• Experience with accreditations such as CARF and Licensure through BHA required.
• Two (2) years of management experience required.
• One (1) year of previous training experience including course development and project management.
• Two (2) years of evidence-based program experience preferred.
• Thorough knowledge and understanding of evidence-based practices, program evaluations, behavioral management systems, and quality assurance processes.
• Experience in a position requiring program design and policy management.
• Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
• Fifty percent (50%) or more travel normally within a limited region required with some work on weekends or afterhours required.
• Working knowledge of criminal justice programs, policies, and procedures.
• Good interpersonal skills and the ability to work with a diverse group of staff, customers, and clients.
• Effective oral and written communication skills with internal and external contacts at all levels.
• Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
• Ability to use computers and the applicable software including excel used by the department.
• Strong organizational skills.