Which cities near Grand Rapids, MI have the most job openings?

The 10 cities near Grand Rapids, MI that have the most job openings are: Ann Arbor Milwaukee Chicago Lansing South Bend Kenosha Livonia Waukegan Westland Farmington Hills

What are the most popular job searches in Grand Rapids, MI?

The 10 most popular job searches in Grand Rapids, MI are: city amazon work from home nurse rn registered nurse government airport amazon warehouse sales

What are the highest-paying jobs in Grand Rapids, MI?

The highest-paying jobs are: machine learning ( from $ 177,531 to $ 240,706 year ) machine learning engineer ( from $ 133,750 to $ 240,706 year ) flooring installer ( from $ 39,000 to $ 234,000 year ) pediatric dentist ( from $ 50,000 to $ 225,715 year ) technical program manager ( from $ 132,525 to $ 221,400 year ) associate dentist ( from $ 164,425 to $ 220,750 year ) general dentist ( from $ 50,000 to $ 220,000 year ) psychiatrist ( from $ 72,000 to $ 218,103 year ) director of software engineering ( from $ 175,000 to $ 215,000 year ) technical director ( from $ 54,480 to $ 215,000 year )

Which cities in the United States of America offer the highest salaries for quality assurance tester jobs?

The top 10 cities are: Fort Worth, TX ( from $ 67,500 to $ 170,535 year ) San Jose, CA ( from $ 76,960 to $ 131,367 year ) Seattle, WA ( from $ 85,000 to $ 131,288 year ) Washington, DC ( from $ 65,612 to $ 126,750 year ) San Diego, CA ( from $ 76,960 to $ 126,750 year ) San Bernardino, CA ( from $ 76,960 to $ 126,750 year ) San Antonio, TX ( from $ 76,960 to $ 126,750 year ) San Francisco, CA ( from $ 80,646 to $ 126,488 year ) Los Angeles, CA ( from $ 42,900 to $ 124,860 year ) Chicago, IL ( from $ 67,500 to $ 124,800 year )

Quality assurance tester Jobs in Grand Rapids, MI

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Quality assurance tester • grand rapids mi

Last updated: 9 days ago

CIC Quality Assurance Supervisor

Peckham, Inc.Grand Rapids, MI, United States

Full-time

Peckham, Inc: Quality Assurance Supervisor.The Contact Center Quality Assurance Supervisor is responsible for overseeing the quality assurance process within the contact center.This role focuses on... Show more

Remote – No Experience Product Tester

OCPAWalker, Michigan, US

$15.00 hourly

Remote

Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Work from Home Product Tester

OCPAWalker, Michigan, US

$15.00 hourly

Remote

Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

Remote Work – No Experience – Product Tester

OCPAWalker, Michigan, US

$15.00 hourly

Remote

Part-time +1

2nd Shift Quality Assurance Assistant Manager

Michigan Turkey ProducersWyoming, MI, United States

Full-time

This is a "hands on" non-production operation role.Ensure all SSOP and Quality Programs are being followed correctly and being completed.Establish and maintain good working relationship with U.Prov... Show more

Service Support Specialist (Quality Assurance)

Evolution United StatesGrand Rapids, Michigan, United States

Full-time

The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following p... Show more

Sr. Advanced Quality Engineer

Trane TechnologiesGrand Rapids, Michigan, United States of America

Full-time

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ... Show more

Remote Work – Product Tester

OCPAGrand Rapids, Michigan, US

$15.00 hourly

Remote

Part-time +1

Tax Senior, Risk - National Tax Quality Assurance (NTQA)

DeloitteGrand Rapids, MI, United States

Full-time

Would you like to be part of a collaborative team driving change, risk management and policy implementation throughout Deloitte Tax? If this excites you and you are convinced you can work at this l... Show more

Remote Work – Product Tester

OCPAWyoming, Michigan, US

$15.00 hourly

Remote

Part-time +1

Work from Home – Product Tester

OCPAGrand Rapids, Michigan, US

$15.00 hourly

Remote

Part-time +1

Work-From-Home Product Quality Assurance - $45 per hour

Great LionJenison, Michigan

$45.00 hourly

Remote

Part-time +1

Paid Casino Tester

ReeledgeComstock Park, Michigan, United States

$25.00 hourly

Full-time

Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi... Show more

Remote – No Experience Product Tester

OCPAEast Grand Rapids, Michigan, US

$15.00 hourly

Remote

Part-time +1

Online Product Tester

Online Consumer Panels AmericaKentwood, Michigan, US

$15.00 hourly

Part-time +1

Remote Work – Product Tester

OCPAJenison, Michigan, US

$15.00 hourly

Remote

Part-time +1

Remote Work – No Experience – Product Tester

OCPAKentwood, Michigan, US

$15.00 hourly

Remote

Part-time +1

Quality Assurance Manager

Staff Management | SMXGrand Rapids, MI, United States

$40.75 hourly

Full-time

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.We are seeking an experienced Qua... Show more

Online Product Tester

Online Consumer Panels AmericaComstock Park, Michigan, US

$15.00 hourly

Part-time +1

Work from Home – Product Tester

OCPAComstock Park, Michigan, US

$15.00 hourly

Remote

Part-time +1

CIC Quality Assurance Supervisor

Peckham, Inc.Grand Rapids, MI, United States

9 days ago

Job type

Full-time

Job description

Peckham, Inc: Quality Assurance Supervisor

The Contact Center Quality Assurance Supervisor is responsible for overseeing the quality assurance process within the contact center. This role focuses on monitoring and evaluating customer interactions across various channels (phone, email, chat) to ensure compliance with company standards and policies. The supervisor will provide constructive feedback and coaching to team members, generate and analyze quality assurance reports, and collaborate with management to develop and implement quality assurance processes and best practices. This position plays a key role in fostering a culture of continuous improvement and enhancing customer satisfaction.

Essentials Functions:

Oversee the quality assurance process and team by monitoring and evaluating customer interactions across various channels (phone, email, chat) to ensure compliance with company standards and policies.
Organize and lead regular team meetings to discuss quality assurance goals, share best practices, and address any challenges faced by team members.
Provide constructive feedback and coaching to team members based on scorecards and quality assessments, fostering a culture of continuous improvement and professional growth.
Generate and analyze quality assurance reports to identify trends, areas for improvement, and training needs.
Cross-collaborate with teams to develop and implement quality assurance processes and best practices that enhance customer satisfaction and operational efficiency.
Deliver training programs for new hires and existing staff, focusing on quality standards and customer service excellence.
Lead by example, promoting a positive work environment and motivating team members to achieve individual and team performance goals.
Regularly review team performance against these established metrics and provide insights for improvement and recognition of high performers.
Maintain accurate records of quality assessments, coaching sessions, and training materials to ensure compliance and facilitate knowledge sharing within the team.
Support cross-training initiatives within the contact center to enhance team versatility and ensure a comprehensive understanding of quality standards across different roles.
Work closely with other departments, such as training, operations, and customer experience, to ensure alignment on quality standards and customer service initiatives.

Other Duties and Responsibilities:

Maintain a safe and clean work environment
Promote Peckham's vision, values, and services to all customers and stakeholders
Assist in maintaining organization wide quality standards
Other related duties as assigned

Supervisory Responsibilities:

This position will supervise a team of Contact Center Customer Service Representatives

Minimum Qualifications:

High School diploma, G.E.D., or equivalent required
2-4 years of experience in a contact center environment
This position requires passing and maintaining federal and state security background checks.

Preferred Qualifications:

1-2 years of experience in a supervisory role
Bachelor's degree in a related field

Physical and Mental Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

Peckham is an equal opportunity employer.