Quality auditor serp_jobs.h1.location_city

Night Audit Representative

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.

Ensuring accurate and timely recording and reporting of all property receipts

Following cash handling procedures as outlined by the accounting department

Collecting payment at check out and provides change for guests as needed

Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills

Preparing all computer systems for the following day

Ensuring accurate and timely backup of files / tapes are maintained on a daily basis

Preparing, balances, posts, and distributes all necessary reports on a daily basis

Interacting with all in a professional manner, assisting other departments with necessary information

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Starting Wage $23.00

Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment

Experience in Opera Cloud system preferred

Proficient in math with ability to make accurate mathematical calculations

Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator

Strong verbal, written and interpersonal skills

Works well independently or as part of a team

Strong attention to detail

Commitment to exceptional guest service

Ability to maintain a positive and professional attitude when handling all situations

Adhere to the policies and procedures of the hotel

Must be available to work over night

Ability to work a flexible schedule including, holidays, and weekends

Working knowledge of computer and math skills.

Ability to stand, stoop or bend for entire shift

Ability to lift up to 20 pounds

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.