Quality control manager Jobs in Chicago, IL

Quality Control Analyst

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The salary range for this position is $21.50/hour - $37.50/hour. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

The Quality Control (QC) Analyst is responsible for executing quality control testing related to mortgage origination activities. This role performs loan-level QC reviews of pre-fund and post-close origination loan files, documents results, identifies defects, and supports root-cause analysis under the direction of QC management. The QC Analyst contributes to regulatory, investor, and internal audit readiness through accurate testing, documentation, and timely follow-up.

This role is an individual contributor position with no direct reports and operates under the direction of QC management.

Key Responsibilities

• Perform loan-level quality control testing for pre-fund and post-close origination reviews in accordance with investor, regulatory, and internal QC Requirements.
• Accurately document QC testing results, findings, and supporting evidence within LoanHD or other designated QC systems.
• Identify, classify, and clearly document QC defects, trends, and potential control gaps for management review.
• Support root-cause analysis by gathering data and providing factual observations related to QC findings.
• Assist with investor, insurer, warehouse lender, and regulatory QC reviews and audit requests related to mortgage origination.
• Track and follow up on missing documentation or remediation items to meet established QC timelines.
• Maintain organized and complete QC workpapers to support examiner and auditor review.

Key Competencies for Position

• Strong attention to detail and ability to follow defined QC testing procedures.
• Effective written and verbal communication skills.
• Ability to manager multiple assignments and meet deadlines.
• Analytical thinking and ability to identify inconsistencies or defects in loan documentation.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Ability to work collaboratively with cross-functional partners.

Qualifications and Education Requirements

• Bachelor's Degree or equivalent work experience.
• 2-4 years of experience in mortgage quality control, underwriting, origination operations, audit or a related function.
• Working knowledge of mortgage origination loan files and documentation.
• Familiarity with investor or regulatory QC requirements (FNMA, FHLMC, FHA, VA, USDA, etc.) preferred.
• Experience with mortgage QC platforms such as LoanHD preferred.
• Ability to follow established QC testing methodologies and procedures.

Key Measures of Success/Key Deliverables:

• Complete accurate and timely QC reviews of mortgage origination loans.
• Maintains complete and well-documented QC review records within designated systems to support internal and external reviews.
• Supports identification and documentation of defects and trends impacting loan quality.
• Meets established timelines for QC reviews and follow-up activities.
• Performs related duties as assigned by management.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.