Quality coordinator Jobs in Glendale, CA

Quality Coordinator

The Quality Coordinator (QC) is responsible for support of Quality Management (QM) systems that maintain and improve the quality of services in Health Services (HS) at the Los Angeles LGBT Center. In collaboration with the Center's QM team, the QC will create and operate systems to improve equitable access to health care services provided by the Center. Activities will include system development, direct contact with clients, and development and deployment of educational programming that focuses on the specific needs and concerns of the LGBTQ community. This position is also responsible for managing patient feedback mechanisms, including tracking, routing, and resolving client complaints and grievances in collaboration with the Quality team and Care Teams. Additionally, the QC may facilitate patient focus groups and workgroups to ensure client-centered input is integrated into quality improvement efforts and program planning.

30% Quality Improvement and Performance Monitoring

Lead quality-related workgroups and initiatives, setting priorities, guiding cross-functional collaboration, and driving decision-making to improve clinical and operational performance

Design and oversee the development of performance dashboards and advanced analytical tools, determining appropriate methodologies and metrics to evaluate outcomes

Conduct complex data analysis and interpret findings to make strategic recommendations to leadership that influence quality improvement and departmental goals

Develop and propose quality improvement strategies, including technical assistance needs and monitoring adaptations, based on data insights and industry standards

Identify systemic barriers to quality performance and develop data-driven solutions in alignment with the annual Quality Management Plan and regulatory compliance

30% Cross-Departmental Project Management and Leadership

Manage cross-functional quality initiatives, exercising discretion in allocating resources, establishing timelines, and coordinating with stakeholders to ensure project success

Design and deliver capacity-building training programs to expand departmental knowledge and integration of evidence-based quality practices

Contribute to departmental strategic planning by providing expert analysis, identifying risks and opportunities, and advising on quality improvement priorities

30% Patient Experience Management and Service Enhancement

Manage the full lifecycle of patient feedback, including intake, documentation, investigation, and resolution of complex complaints and grievances, ensuring compliance with regulatory standards

Analyze patient experience data to identify systemic trends and develop recommendations that enhance patient-centered care and service delivery

10% Regulatory Compliance and Risk Management

Maintain strict confidentiality standards and determine appropriate access to sensitive data for patients, staff, volunteers, and auditors in accordance with policy

Represent the department during external audits and site visits conducted by health plans, federal, state, and local regulatory agencies, ensuring accurate presentation of quality processes, documentation, and outcomes

Monitor for potential compliance risks and escalate concerns that could impact quality or ethical operations

0% Management Responsibilities (Budgetary & Direct Supervisory)

REQUIRED QUALIFICATIONS

Minimum 2 years of education in a health or public health-related field, or equivalent work experience

Ability to work independently and collaboratively to meet defined goals and deadlines

Strong organizational, analytical, and prioritization skills with keen attention to detail

Ability to take real-time meeting notes and summarize key information from meetings, training, and client feedback

Proficiency with electronic health records systems, word processing, spreadsheets, and general computer use, including typing

Excellent interpersonal, oral, and written communication skills and demonstrated ability to work effectively with healthcare providers, consumers, and staff at all levels

Cultural competency in assessing and supporting systems of care serving gay, lesbian, bisexual, and transgender patient populations

Spanish fluency strongly preferred

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center's premises, subject to applicable federal, state, and local laws. For more information, please contact jobs@lalgbtcenter.org.