Quality coordinator serp_jobs.h1.location_city

Quality Consultant

We are seeking a highly skilled Quality Consultant to join our Care Quality team at Hinge Health. In this role, you will support our Care Team Operations department by executing quality review protocols, producing actionable reporting, and driving system improvements across Physical Therapy, Health Coaching, Onboarding, and Support. You will report to the Senior Manager, Quality Assurance and work closely with cross-functional teams, including Product, Member Success, Learning & Development, and adjacent functions. This position is crucial in helping us ensure safe, effective, member-centered, timely, efficient, and equitable care delivery, contributing to the overall success of the company.

What You'll Accomplish :

• Execute cross-functional quality reviews for care interactions (e.g., video visits, messaging, documentation) to ensure adherence to quality standards and protocols.
• Translate review findings into actionable feedback and support continuous improvement across care teams.
• Maintain and update quality rubrics, review protocols, and data collection templates to ensure downstream analyses and dashboards are accurate and efficient.
• Build, validate, and update quality review rubrics and protocols, ensuring alignment with evidence-based and external quality standards.
• Analyze qualitative and quantitative findings from reviews and deliver clear, actionable feedback to care team members and leaders.
• Partner with Product, Physical Therapy, Member Success, Learning & Development, and other functions to assess performance, close gaps, and improve workflow and member experience.
• Produce accurate, executive-ready reporting (summaries, dashboards) that identifies root causes, prioritizes recommendations, and tracks remediation through completion.
• Conduct targeted audits of documentation and member interactions; support identification, tracking, and closure of corrective and preventive actions (CAPA) in alignment with QMS procedures.
• Contribute to outcomes measurement strategy by recommending standards-aligned tools and low-burden, evidence-based measures that demonstrate program effectiveness.
• Use AI tools responsibly to improve review speed and consistency; apply oversight levels, fairness checks, and data-handling requirements per Care Quality's AI policy.
• Plan, sample, and execute quality review studies across modalities; apply standardized scoring; ensure data integrity and traceability of quality records.
• Synthesize findings into concise reports and debriefs; escalate risks; and coordinate corrective and preventive actions with accountable owners.
• Monitor quality metrics and composite scoring to identify trends and system-level opportunities; document insights for management review inputs.
• Maintain compliance with QMS-controlled documents, SOPs, and audit readiness; contribute artifacts and evidence for internal / external audits.
• Coach reviewers and care team contributors on rubric application and best practices; provide timely, constructive, growth-oriented feedback.
• Lead data management for Quality : define and maintain data dictionaries and sampling frames; ensure data integrity, lineage, and governance; implement appropriate PHI safeguards, access controls, and retention; build and maintain source-of-truth datasets and dashboards; partner with DS / Analytics to automate ingestion, quality checks, and documentation; track change logs to preserve audit readiness.

Hinge Health Hybrid Model :

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

Basic Qualifications :

Preferred Qualifications :

Compensation :

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $86,200 - $129,400.

About Hinge Health :

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK carefrom acute injury, to chronic pain, to post-surgical rehabilitationand the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.

What You'll Love About Us :

Inclusive healthcare and benefits : On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.

Planning for the future : Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

Modern life stipends : Manage your own learning and development.

Culture & Engagement :

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Workday ID JR1698