Quality improvement specialist [h1.location_city]

Job Description

The RCCA and Quality Specialist is responsible for leading and supporting quality improvement efforts, with a focus on effective Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA). This role ensures product quality, regulatory compliance, and continuous improvement across manufacturing operations.

Responsibilities

• Lead and facilitate RCCA investigations for internal issues.
• Apply Human Factor Analysis and Classification system (HFACS) to identify human contribution to quality,
• Use problem-solving tools (5 Whys, Fishbone Diagram, 8D, DMAIC, etc.) to identify root causes and implement effective corrective actions.
• Collaborate with cross-functional teams (Engineering, Production, Maintenance) to develop, validate, and monitor corrective / preventive actions.
• Track and manage PQM (PIC Quality Management) documentation and ensure timely closure.
• Conduct quality audits (internal) and support external audits
• Analyze quality metrics (scrap, rework, etc.) to identify trends and improvement opportunities.
• Maintain quality documentation in compliance with ISO
• Train staff in quality processes and root cause methodology as needed.
• Contribute to a culture of continuous improvement and quality excellence.

Qualifications

Strong understanding of root cause analysis tools and techniques.

Familiarity with ISO standards and quality systems.

Excellent problem-solving and analytical skills.

Strong communication, facilitation, and report-writing abilities.

Proficient in MS Office.

Bachelor's degree in Engineering, Quality, or related technical field (or equivalent experience).

2-5 years of experience in quality assurance or manufacturing with a focus on RCCA and CAPA processes.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality :

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.