Quality manager [h1.location_city]

Job Summary :

Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology.

Essential Functions :

• Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI).
• Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development.
• Performs clinical record review activities for data collection.
• Compiles, analyzes, trends and reports quality data in the following areas : hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction.
• Works collaboratively with nursing supervisors / managers / directors to assure documentation is complete and consistent with care and reflects legal requirements.
• Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology.
• Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes.
• Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation.
• Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies.
• Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics.
• Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues.
• Participates in the evaluation, development and revision of policies and procedures for hospice.
• Participates on various committees related to Organizational Quality and Education.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks.
• Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements
• Adheres to the C.A.R.E. Model of Service : courtesy, acknowledgement, response and empathy.

Qualifications :