Quality specialist Jobs in Austin, TX

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Job Description:

Quality Specialist

Purpose:

Under general supervision, this position assists with supporting quality assurance, continual improvement, and risk mitigation activities for business units within the organization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists with projects related to the development or improvement of organizational programs, processes, and systems.
• Uses quality assurance methodologies to assist with current state analysis assessments.
• Assists with continuous improvement projects for business units within the organization.
• Assists with risk mitigation evaluations to improve organizational performance.
• Assists with assessments of organizational systems and processes.
• Assists with organizational change efforts.
• Assists with the development and implementation of continual improvement training activities.
• Supports the organizations quality center of excellence.

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of continual improvement methodologies.
• Skill in communication in a variety of formats including print and oral.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain working relationships.
• Ability to look at situations systematically.
• Ability to understand and interpret complex information.
• Ability to understand recommendations.

Minimum Qualifications:

• Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year of experience related to the job.
• Lean Six Sigma Certification may substitute for required experience.

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Ability to adapt communication style to diverse audiences.
• Demonstrated skill in providing constructive, customer-service forward feedback.
• Experience assisting with or delivering training, workshops, coaching sessions for adult learners.
• Experience conducting quality reviews of incident reports or regulated documentation.
• Experience in data quality, data mining, analytics, or quality assurance in a public safety or high-volume operational environment.

Notes to Candidate:

This position is responsible for the daily auditing, interpretation, and correction of NERIS incident reports to ensure accuracy, data integrity, and compliance with federal and state reporting requirements. The role serves as one of the department's primary subject matter experts for NERIS data standards and engages directly with Operations personnel each day to resolve errors, clarify reporting requirements, and support accurate documentation practices. In addition to its core quality-assurance responsibilities, this position assists with designing, developing, and delivering training to Operations sworn staff to reinforce reporting standards and support continuous improvement. In addition to daily quality assurance activities, the position monitors NERIS data quality trends and maintains dashboards and data visualizations that support departmental awareness and decision making.

This position requires strong analytical skills, attention to detail, the ability to communicate clearly with Operations personnel. Please ensure your application, resume, and supplemental question responses fully describe your experience with data quality, report review, customer service to field personnel, and any experience interpreting reporting standards or delivering training.

Salary Range: $62,280.00 - $77,850.00

Days and Hours: Monday Friday. 8:00 a.m. 5:00 p.m. Hours may vary due to operational needs.

Telework: This position is primarily an on-site role due to the daily interaction required with Operations personnel and the nature of the work performed. Limited telework may be considered in the future in accordance with departmental needs, performance, and City telework policies; however, telework is not guaranteed and should not be assumed as a condition of employment.

When completing the City of Austin employment application: A detailed, complete City of Austin application is required for the position to help us better evaluate your qualifications. For each of your positions, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position, including your supervisory and/or leadership experience, if applicable. This is the criteria that will be used to select candidates for interview, and the starting salary will be based on overall relevant experience.

• This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.

If you are selected to interview: If you are identified as a top candidate, verification of your education, to include High School graduation or GED, undergraduate and/or graduate degrees, will be required.

Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

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