Radiology assistant serp_jobs.h1.location_city

Radiology Customer Support Assistant

In this pivotal role, you will oversee and ensure that exams received from Direct Radiology (DR) clients are complete and ready for interpretation in a timely manner. You will assist in the communication of critical findings, liaising between radiologists, physicians, nurses, and other medical personnel as needed. This role plays a key part in maintaining efficient workflow and supporting high-quality patient care and safety.

This is a full-time, 40-hour-per-week position consisting of 8.5-hour shifts (including a 30-minute unpaid lunch). Available shifts fall between 12 : 30 p.m. and 4 : 30 a.m. Pacific Time, depending on department needs, and will adjust to the candidate’s local time zone. All positions require working every weekend as part of the regular schedule .

Your Role :

As a member of the Direct Radiology team, this position is an essential part of a 24 / 7 operation that supports radiologists in managing imaging study volume and optimizing efficiency, productivity, and quality.

• Monitor and manage emergent and non-emergent workflow queues to ensure cases are processed within designated turnaround times.
• Communicate and coordinate with hospitals and sites to resolve case-specific or general issues, including relaying critical findings to care providers.
• Complete support requests from radiologists, such as obtaining missing images, reports, exam details, or additional patient history to facilitate accurate and timely interpretations.
• Document issues that arise during the shift in the Shift Change Summary Report and escalate concerns to the Supervisor, Manager, or appropriate department.
• Report and follow up on IT-related issues affecting staff or radiologists to ensure uninterrupted workflow.
• Provide assistance to radiologists with questions, requests, or concerns
• Perform other related duties as assigned.

You’re the right fit if :