Ranch hand h1.location_city

• Provide exceptional customer service by promptly and professionally addressing inquiries, complaints, and requests through various channels, ensuring timely resolution and accurate updates.
• Handle a high volume of customer interactions by processing orders, tracking shipments, and maintaining accurate customer records.
• Assist customers with inquiries, recommendations, and troubleshooting, collaborating with internal teams for a seamless experience.
• Resolve complaints by investigating problems, escalating when necessary, and providing appropriate solutions according to company policies.
• Maintain a comprehensive knowledge of products, services, and policies to identify opportunities for improvement in customer service operations.
• Demonstrate good attendance, record customer interactions accurately, and promptly respond to calls and emails with product information and updates.
• Promote increased sales and stocking capacity for customers, expedite samples to influence sales, and handle incoming requests professionally.
• Interact respectfully with employees from other departments, review and verify purchase orders, and proactively contact customers when needed.
• Monitor and organize tasks efficiently by emails, priority orders, and running regular reports to track high-priority orders.
• Perform other duties as assigned by management.

• High school diploma or equivalent required, college degree preferred.
• 2+ years of customer service experience, preferably in accounting, sales, marketing, or production.
• Minimum typing speed of 45 WPM with prior office experience.
• Bilingual in English / Chinese is a plus.
• Positive work ethic for delivering exceptional customer service.
• Familiarity with email, internet, and Microsoft Office (Word and Excel).
• Knowledge of purchase orders and warehousing principles.
• Excellent verbal and written communication, organizational, and attention to detail skills.
• Ability to multitask and problem-solve complex situations.
• Ability to work in a fast-paced and constantly changing environment.
• Authorized to work in the United States without sponsorship.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

• Employment Type: Full Time.
• Location: 95 Caven Point, Rd, Jersey City, NJ 07305.

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Referral Program.
• Paid Time Off.

99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, Virginia, New Jersey and more to come! We are passionate and honored to be shaping the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expends, we have new positions open. We welcome new members to grow alongside with the family.