Regional director serp_jobs.h1.location_city

Overview

The Regional Director is an experienced property management professional who provides hands-on leadership, management and direction to ensure customer partnerships are maintained and operated in accordance with Castle standards and established community objectives. The Regional Director works in partnership with the Board of Directors and / or the developer, the Property Manager and internal support staff to oversee and operate the community and assist in problem resolution.

Responsibilities

Strategic Leadership & Client Relations

Serve as primary liaison between Home Office, Property Managers, and Boards, maintaining open, professional communication.

Drive account retention and exceed budgeted contribution margin for each community.

Act as the region’s culture champion, modeling Castle values and service standards.

Support business‑development efforts and help transition newly acquired associations.

Provide quarterly written performance reports on each site to the Business Unit Leader.

Team Management & Talent Pipeline

Proactively recruit Property Managers ahead of anticipated need; maintain a qualified bench.

Hire, onboard, coach, and, when necessary, separate direct reports.

Conduct annual performance evaluations and create development plans.

Ensure on‑site teams meet or exceed community goals and Castle standards.

Operational Excellence

Oversee preparation and delivery of all association budgets within region.

Evaluate under‑performing properties and implement improvement strategies.

Implement Castle best‑practice SOPs, software training, and policy compliance at every site.

Ensure emergency plans—hurricane, fire, traffic, parking—are current and staff are trained.

Client‑Facing Engagements

Attend Annual, Budget, Board, and Special Meetings as needed; present financials and action plans.

Provide hands‑on support during turnovers and major projects.

Direct reports

• Property Manager(s)
• May supervise other positions depending on Region, location and property type.

Qualifications

Required Education and Experience

Preferred Education and Experience

Success Criterion Description Key Success Factors Emotional IntelligenceSelf-aware and self-disciplined as it relates to emotions and how it affects others; Possesses motivation, empathy and social skills used to build and maintain relationships.

Speaking the language of the businessKnows the industry; has practical, direct experience in one or more positions with increasing authority and responsibility; applies the “been there, done that” to make sound, timely decisions.

Leading Others

Models Castle behaviors internally within the organization, externally with customers and customers and within the community; Continuously improves theirs and their unit’s performance and fosters collaborative team environment.

Building RelationshipsCultivates strong business relationships built on trust and the focusing on the greater good of the whole

Managing ConflictTactfully bring disagreements into the open, and define solutions that everyone can endorse, taking the time to understand different perspectives and work toward finding a common ground for agreement.Financial literacy

Adept with financial statements, variance analysis, operates within budget and delivers against EBITDA goals; has strong understanding of Association banking, borrowing, investing, and budgeting, and Association set up

Working Relationships

Internal

External

Position Type / Expected Hours of Work

This is a full-time position, and hours of work and days depend on the nature and location of the assignment. Ability to work extended hours and weekends. Ability to respond to emergencies in a timely manner, 24 / 7.

Travel

This position requires frequent travel, more than 50% travel to multiple on-site locations on an as-needed basis. Most travel is in the local area however overnight travel maybe required dependent on area of coverage.

Working conditions

Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, may regularly be required to walk / work outdoors to perform inspections, regular tours, or attend to other property needs.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.