Representative h1.location_city

Collections Representative

USA Waste and Recycling

USA Waste and Recycling, Inc

Position Summary:

The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, Sales, and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.

Your Role:

• Maintained continuous follow-up with customers to obtain timely payment.
• Resolve undistributed cash.
• Complete appropriate paperwork for credit memos, refunds, and account adjustments.
• Complete and provide account reconciliations.
• Facilitate across departments on behalf of the customer for disputed invoices.
• Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
• Keep the details collection within the system.
• Monitor and maintain orders on hold throughout each day.
• Perform final steps to write off accounts to bad debt.
• Understand and ensure compliance with internal procedures and controls.
• Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, Accounts Receivable, and Management.
• Participate in backup coverage for residential collections and when others are out of the office.
• Prepare a weekly collection report for the Credit Manager.
• Involvement in departmental initiatives, projects, or cross-functional training.
• Support management and company requests as needed.
• Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills:

• Ability to prioritize work in a fast-paced environment.
• Ability to communicate effectively, both verbally and in writing
• Ability to interact with customers to resolve concerns.
• Excellent attention to detail and customer focus
• Capable of managing all the daily departmental activities with attention to detail, including the timely collection of receivables.
• Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
• Thorough knowledge and understanding of collections, transactions, and processes.

Desired Requirements:

• Associate degree or continued college work
• Proficiency with Microsoft Office, such as Teams, Outlook, Excel, and Word, etc.

This Position Features:

• Family-Oriented Environment
• Excellent Benefits and Bonus Potential

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc. for most of the workday.
• Required to exert physical effort in handling objects more or less than 30 pounds rarely.
• This position requires on-site presence at our Enfield, CT, location, and remote work arrangements are unavailable for this role.

Our Story

USA Waste is at the forefront of waste hauling and processing, innovating at every step to deliver safe, efficient, and sustainable residential and commercial services. What began with a single truck has grown into a 10-company and 2,000-person workforce operating across five states, all united by a shared commitment to service, innovation, and environmental responsibility.

From building the country's largest state-of-the-art recycling facility to powering our buildings with solar energy and fueling our fleet with all-American natural gas, we continuously invest in smarter solutions for our customers, our communities, and our planet.

Our story began in 1974 when founder Guy "Sonny" Antonacci and his wife, Mary Ann, launched Somers Sanitation in their hometown of Somers, Connecticut. Today, three generations of family leadership, supported by a talented and dedicated team, continue to drive our companies forward. While our fleet, facilities, and services have grown significantly, we remain grounded in the same principle that started it all: delivering exceptional service through innovation.

Together, we're taking big leaps to remain at the forefront of sustainability and operational excellence.

Some see waste. We see possibilities.

Join a team that's building the future of sustainable waste solutions.

USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.