Reservation agent [h1.location_city]

Resort Reservations Agent

We are seeking a motivated Resort Reservations Agent to join our dynamic hospitality team. This customer service and sales position offers competitive base pay plus commission, giving you the opportunity to increase your earnings through hotel bookings, room upgrades, and personalized upselling. As a Reservations Agent, you will assist guests with hotel reservations, answering travel-related inquiries, and delivering exceptional customer service throughout the booking process.

The ideal candidate is energetic, passionate about hospitality career opportunities, and has proven communication, organizational, and hotel sales skills. You must demonstrate a customer-centric attitude, exceptional attention to detail, and the ability to excel in a dynamic, high-performance hospitality environment while maintaining top-tier service standards.

If you are looking for a hotel reservations or hospitality sales role with commission potential and growth opportunities, we encourage you to apply today and join a company that values performance and guest satisfaction.

Qualifications

High school diploma or equivalent required; additional education in hospitality, tourism, or business is a plus

Previous experience in hospitality, hotel reservations, customer service, call center, or sales preferred

Demonstrated ability to identify sales opportunities, upsell room types, packages, or add-ons, and meet or exceed performance goals

Strong verbal and written communication skills with the ability to build rapport, influence decisions, and close bookings

Proven ability to multitask, prioritize, and remain organized in a fast-paced, high-volume environment

Excellent attention to detail and accuracy when handling reservations, guest information, and payment information

Proficiency with basic computer applications and experience using reservation systems, CRM platforms, or property management systems (PMS) preferred

Comfortable navigating multiple systems while handling calls and responding to guest inquiries

Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Positive, professional attitude with a strong willingness to learn, grow, and succeed in a commission-based role

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24 / 7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities / Females / Vet / Disability / Gender Identity / Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $18.75 - USD $18.75 / Hr.