Reservations agent [h1.location_city]

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual / multilingual is a plus). The candidate must be detail-oriented service-oriented able to multitask and sell all aspects of the hotel (Rooms Restaurant Spa Meeting space).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assures that the reservations desk is covered and maintained at all times

Welcomes guests upon arrival in an efficient and friendly manner using guest name whenever possible and arrange for luggage to be delivered to in a timely manner

Utilizes a variety of computer systems to create or edit reservations run daily reports monitor room rates and availability

Reviews arrivals and departures for guest preferences and works closely with other departments (Front Office Kitchen Housekeeping Maintenance and Valet) to ensure perfect customer service & satisfaction

Handles all guest interactions and responds to guest requests (in person by phone or email) with the highest level of hospitality and professionalism

Resolves customer complaints; assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc. and accommodates special requests whenever possible

Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary

Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.

Maintains a balanced bank assigned by the hotel and reconciles all transactions at the close of each shift

Processes all external and internal calls either by redirecting calls or assisting the caller

Understands the hotel identity and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures

Works harmoniously and professionally with co-workers supervisors and managers - assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge Bell Staff Room Service Maintenance and Housekeeping departments

Handle and distribute faxes voice messages and written messages for personnel and hotel guests

Qualifications : Required :

Previous customer related experience an asset

Associate Degree or higher

Must be available to work weekends and holidays - May be required to work varying schedules to reflect the business needs of the hotel.

Must possess outstanding guest services skills and sophisticated verbal communication skills

Proof of eligibility to work in the United States is required

Must have basic computer skills and general knowledge of Microsoft Office

Ability to focus attention on guest needs remaining calm and courteous at all times

Desirable :

Prior experience as a front desk / reservations agent

Property Management Software (PMS) knowledge.

Hospitality degree

Fluency in one of the following languages : Spanish French Italian Japanese Mandarin German or Arabic

Additional Information :

Benefits :

Paid Vacation and Holidays

Medical and Dental Insurance

Short and Long Term Disability Insurance

Basic and Optional Life Insurance

Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check and pre-employment drug test conducted in accordance with applicable federal state and local laws.

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1