Reservations & Revenue Manager.The Huntington Hotel is seeking an Reservations & Revenue Manager to assist in maintaining accuracy and efficiency with regard to the standards of Huntington reservat...[show_more][last_updated.last_updated_30]
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The Huntington Hotel is seeking an Reservations & Revenue Manager to assist in maintaining accuracy and efficiency with regard to the standards of Huntington reservations sales system. Candidates for this position must have strong guest services and sales experience, and the ability to work independently. The ability to work nights, weekends, and holidays is a requirement of this position.
Responsibilities :
Ensuring phones are managed and answered timely
Assisting in scoring calls, coaching staff, and handling guest complaints
Training new staff and updating seasoned staff on new procedures
Ensuring staff manage leads and follow-ups appropriately
Managing breaks and shift changes, and communicating scheduling changes
Qualifications :
High school diploma or equivalent
Previous management experience preferred
Prior call center, front office, or reservations experience required
Opera Property Management System and Revinate experience preferred
Must possess multi-tasking and leadership abilities
Excellent guest service and sales skills is a must
Must be able to effectively communicate both verbally and written in a friendly, courteous and service oriented manner
Available to work nights, weekends and holidays, with the flexibility to work overtime as needed