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TouchPoint Support Services

We asked some of our associates why they love working for TouchPoint. Click here to see what they said!

We're TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn't just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service. This is the kind of work that takes a big heart for service and for supporting Ascension's mission to improve the health of the poor and vulnerable. We're serious about the role we play in healing and just as passionate about having fun, supporting each other and serving our communities.

Job Summary

The HR Manager is responsible for implementing critical HR best practices while ensuring collaboration and communication with the Operations Management team. This role focuses on maintaining and enhancing the organization's human resources by planning, implementing, and evaluating employee relations strategies, as well as HR policies, programs, and practices. Reporting to the HR Business Partner, the HR Manager must be a proactive, hands-on leader with a demonstrated passion for creating value through direct business impact. The ideal candidate will possess excellent verbal communication skills, adaptability, and strong networking, reasoning, and time-management abilities. A team player with proven leadership capabilities, the HR Manager will be a strategic partner who drives value-added HR initiatives.

Responsibilities

Maintain the organizational structure by auditing and shifting personnel as appropriate.

Support unit leadership in ensuring compliance with employment documentation, including personnel files, I-9s, W-4s, background checks, drug screenings, and medical screenings.

Partner with management on employee engagement, recognition, counseling, development plans, performance reviews, and stay interviews.

Deliver orientation, training, and compliance programs as needed.

Communicate benefits initiatives and conduct educational sessions on benefit programs.

Ensure legal compliance by monitoring and implementing applicable federal and state HR regulations; conduct investigations and maintain appropriate records.

Foster a positive employee relations environment through consistent and equitable application of HR policies and procedures, with an emphasis on resolving interpersonal issues and promoting ethical best practices.

Support new business activations.

Support employee recognition programs, climate surveys, action plans, and engagement initiatives.

Identify and implement strategies to enhance employee and customer relations in support of organizational growth.

Provide guidance and solutions to managers to build employee's capabilities aligned with strategic, tactical, and operational goals (e.g., succession planning).

Promote a best-in-class, continuous learning culture by developing current managers into future leaders, while enhancing engagement and retention.

Travel 30%40% to support regional markets.

Qualifications

Bachelor's degree preferred, or equivalent combination of education and experience.

3+ years of HR, talent management, or recruitment experience, preferably in the healthcare industry and in a multi-unit environment.

Previous operations experience a plus.

Union experience highly desirable.

Strong facilitation and presentation skills that drive learning and application.

Proficiency in Microsoft Office (PowerPoint, Excel, Word, Publisher) and ability to manage presentation equipment (e.g., projectors, LCDs, audio systems).

Excellent interpersonal, verbal, and written communication skills.

Strong organizational and planning abilities.

Bilingual in Spanish is a plus.

PHR or SPHR certification preferred.

Must be willing to work the necessary hours and schedule to meet business needs.

Benefits

Both full-time and part-time positions offer the following benefits to associates :

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates :

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Application Deadline : applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Touchpoint maintains a drug-free workplace.