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Retention specialist Jobs in USA

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Retention specialist • usa

Last updated: 12 hours ago

Retention Specialist

All American Home Care LLCPhiladelphia, PA, United States
Full-time

All American Home Care is seeking a Retention Specialist to support both caregiver and client engagement, reduce turnover, and strengthen relationships across our home care services.This role focus... Show more

Retention Specialist

NADAPBrooklyn, NY, United States
Full-time

Join NADAP's exciting new Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this role, you'll deliver hands-... Show more

 • New!

Retention Specialist

INSOURCE SOFTWARE SOLUTIONS INC.Richmond, VA, US
Full-time

Retention Specialist Job Title: Retention Specialist Reports to: Sales Operations Manager Location: Remote Department: Sales Operations Summary Job Description The Retention Specialist serves as a ... Show more

Retention Marketing Specialist

Fresh Water SystemsGreenville, SC, United States
Full-time

Greenville, SC, 29607, United States.Email: hbanerjee@freshwatersystems. Show more

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WIOA Retention Specialist

EquusRock Hill, South Carolina, United States
Full-time

The WIOA Retention Specialist is responsible for ensuring the successful post-exit tracking and retention of participants enrolled in WIOA programs.This position focuses on completing required quar... Show more

Retention Specialist

University of OklahomaNorman, Oklahoma
$45,000.00 yearly
Full-time

Within the Academic Success Center, the Center for Student Advancement (CSA) and First Year Learning and Engagement (FYLE) play a critical role in supporting University of Oklahoma students as they... Show more

Retention Specialist

Montana State University-BozemanBozeman, MT, United States
$22.99 hourly
Full-time

The purpose of the position is to support and meet the proposed outcomes for the US Department of Education TRIOSSS grant.Specifically, the Retention Coordinator will serve as a case manager intera... Show more

Recruitment & Retention Specialist

The Institute for Human ServicesHonolulu, HI, United States
$50,000.00 yearly
Full-time

Recruitment And Retention Specialist.The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness.For over 45 years, w... Show more

Retention Specialist

SWIFT DEBT RELIEF INCCosta Mesa, CA, US
$49,920.00 yearly
Full-time

UNCAPPED performance-driven bonuses!.We’re seeking a dynamic candidate with experience in customer engagement and retention.This role involves strengthening relationships with current clients, addr... Show more

Member Retention Specialist

Independent Living Systems, LLCMiami, FL, United States
Full-time

We are seeking a Member Retention Specialist to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Ca... Show more

Client Retention Specialist

RENT ONEBrownsville, TN, USA
$14.50 hourly
Full-time
Quick Apply

Rent One is proud to provide our customers with affordable home furnishings and appliances.Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, ext... Show more

Customer Retention Specialist

Nicholas SakhaLAS VEGAS, NV, US
Remote
Full-time
Quick Apply

The Nicholas Sakha Allstate Agencies are seeking a Customer Retention Specialist to join one of the top-performing teams in the country! In this role, you will focus on delivering exceptional servi... Show more

Customer Retention Specialist

Toyota LincolnToyota Lincoln
$40,000.00 yearly
Full-time

We are seeking a Retention Specialist to join our Toyota dealership in Lincoln.Your working hours will be 8:30am to 5:30pm, Monday to Friday.We offer an excellent basic salary with OTE up to £40,00... Show more

Retention Specialist

The CentersCleveland, OH, United States
Full-time

At The Centers, meaningful work is grounded in a culture where people feel valued.As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee fe... Show more

Retention Specialist

AISSA CHANEL TRIASSI AGENCY Farmers InsuranceFontana, CA, US
$21.00 hourly
Full-time
Quick Apply

Join our Top- Performing private brokerage, affiliated with Farmers Insurance!.Our RETENTION SPECIALIST needs to.Are you passionate about helping people, building relationships, and finding solutio... Show more

Retention Specialist

SpherionPensacola, Florida
$17.00 hourly
Permanent +1

Job details Are you the kind of person who loves building relationships, solving problems, and making sure people feel taken care of? We're looking for a Retention Specialist to join a growing oper... Show more

Business Retention Specialist

WOW! Internet Cable and PhonePinellas Park, FL, United States
$21.00 hourly
Full-time

The Business Retention Specialist primary responsibilities are to process all MACD requests (upgrades, downgrades, disconnects, etc) and use Retention and Saves skills to retain and win back Busine... Show more

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Client Retention Specialist

RNR Tire ExpressSt. Louis, MO, USA
$17.00 hourly
Full-time
Quick Apply

CLIENT RETENTION SPECIALIST (Customer Service / Collections).RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires.Our customers choose us for our unmatched ... Show more

Recruitment & Retention Specialist

A.G. RhodesAtlanta, GA, United States
Full-time

Recruitment & Retention Specialist.Are you looking for a meaningful and fulfilling career? A.Rhodes is currently hiring a Recruitment & Retention Specialist to support our three metro Atlanta commu... Show more

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Retention Specialist

Retention Specialist

All American Home Care LLCPhiladelphia, PA, United States
23 days ago
Job type
  • Full-time
Job description

Retention Specialist

All American Home Care is seeking a Retention Specialist to support both caregiver and client engagement, reduce turnover, and strengthen relationships across our home care services.

This role focuses on maintaining consistent communication, identifying early signs of disengagement, and resolving concerns before they lead to call-offs, service disruptions, or client dissatisfaction. The goal is to keep both caregivers and clients active, supported, and satisfied.

Key Responsibilities

  • Caregiver & Client Engagement
    • Maintain regular communication with active caregivers and clients
    • Conduct check-ins to assess satisfaction, availability, and concerns
    • Identify early signs of disengagement (missed shifts, complaints, lack of communication)
    • Build strong relationships to improve caregiver retention and client satisfaction
  • Issue Resolution
    • Respond to caregiver and client concerns, complaints, or service issues in a timely manner
    • Work closely with coordination and operations teams to resolve scheduling or case-related issues
    • Support caregivers and clients in navigating concerns and expectations
    • Escalate unresolved issues when necessary
  • Attendance & Performance Monitoring
    • Monitor caregiver attendance, call-offs, and reliability
    • Follow up on missed shifts and document outcomes
    • Identify patterns and provide feedback to management
  • Exit Prevention & Follow-Up
    • Conduct stay interviews with caregivers at risk of leaving
    • Follow up with caregivers who reduce availability or disengage
    • Support re-engagement efforts when possible
    • Conduct follow-ups with clients to ensure satisfaction and continuity of care
  • Reporting & Communication
    • Maintain accurate records of all interactions and follow-ups
    • Provide regular updates to management on retention trends and concerns
    • Collaborate with recruitment, coordination, and HR teams

Qualifications

  • 13 years of experience in home care, customer service, HR, or retention-focused roles
  • Strong communication and interpersonal skills
  • Ability to handle sensitive situations with professionalism
  • Strong organizational and follow-up skills
  • Ability to manage multiple cases in a fast-paced environment
  • Comfortable speaking with caregivers and clients daily

What Success Looks Like

  • Reduced clients/caregiver turnover
  • High levels of caregiver engagement and client satisfaction
  • Issues identified and resolved early
  • Consistent follow-up and accurate documentation
  • Strong relationships with both caregivers and clients

What We're Looking For

  • Someone proactive and people-focused
  • Strong sense of ownership and accountability
  • Calm, solution-oriented approach to problems
  • Ability to build trust and maintain relationships