Sales engineer [h1.location_city]

divh2Advanced Technical Support Role / h2pObjective of role : Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution. / ppExpectations : Technical aptitude and ability to learn and train in mechanical, electronics, computer systems, Wi-Fi networks, routers, and software systems. Highly motivated individual able to focus on reactive troubleshooting, proactive service solutions, and project management. Ability to build and develop relationships to drive sales. / ppMain duties and responsibilities : / pulliProvide training / technical teaching face to face or virtual to support capabilities of distribution sales and service organization / liliProvide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support. / liliFacilitate resolution of equipment and service performance complaints. / liliCreatively develop proactive solutions / ideas to grow and develop sales in territory. / liliAssist with implementation of product upgrade and retrofit programs. / liliProvide required level of support for product rollouts, introductions, upgrades, and retrofits. / liliSupport AWTX training team with feedback to facilitate future versions of documentation and / or materials. / liliMaintain and enhance the relationship with AWTX Platinum Distributors service organizations. / liliResponsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans. / liliSubmit periodic regional sales outlook reports. / liliAbility to relay complex technical concepts to be easily digestible to non-technical trainees. / liliManage travel and entertainment budget as required to grow sales in assigned territory. / li / ulpQualifications : / pulliBachelors degree in technical field such as Engineering and / or equivalence experience / lili3 - 5+ years Technical Support, Engineering, and / or QA / liliMechanical, Electrical, and Software aptitude and troubleshooting skills / liliMust be proactive and display a high level of initiative / liliDemonstrated customer service skills / liliProficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint / liliAbility to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs / liliAbility to communicate effectively verbally and in writing. Ability to present in public. / liliBusiness plan and sales strategy development / liliDelivering product and sales presentations to both individual and large audiences / liliConducting basic technical training seminars on electronic products / liliRequires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams / li / ulpPhysical requirements / working conditions : / pulliTravel 50% while keeping up to date with daily communications and requirements / liliDistributor sites and conditions will vary based on industry and product / liliAbility to bend, kneel, climb when at customer site / liliMay be exposed to noise, heat, cold, slippery, wet conditions / liliMay be required to sit / stand / walk / liliMay be required to lift 35-65 lbs. / liliMay be required to climb ladder / li / ulpCompany benefits : / ppBest in class benefits : Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability. / pulliAffordable Medical, Dental, Vision Insurance / liliHSA / FSA with a company match / liliIncome Protection Benefits / liliIndustry leading 401(k) plan / liliPaid Time Off / liliParental Leave / liliMatching Gift and Volunteer Program / li / ulpOpportunities to get involved and give back : / pulliOur Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential / liliIt is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas. / liliITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need / li / ulpHiring contingencies Employment at AWTX is contingent upon successful completion of background checks, drug screen and pre-hire assessments. This position will require a contractual non-compete which will be presented when a job offer is made. The non-compete, non-disclosure, and confidentiality policies of AWTX are non-negotiable. / ppCompensation information : / ppPay range : $85,500 - $120,000 per year / ppITW is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. / p / div