Sales operations analyst [h1.location_city]
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Sales operations analyst • richardson tx
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NOW HIRING A REMOTE SALES OPERATIONS MANAGER / SALES OPERATIONS ANALYST FOR AN IMMEDIATE FULL-TIME OPPORTUNITY!.STARTING SALARY OF $100,000 PER YEAR BASED ON EXPERIENCE!.
Fairway Corp is a national ...[show_more][last_updated.last_updated_variable_hours]
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[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Build staffing and capacity models that predict hourly, daily, and seasonal demand Monitor and improve key call center KPIs : occupancy, schedule adherence, abandonment, speed-to-lead, and contact rate Use AI and automation tools to : Improve routing Predict high-risk calls Identify performance gaps Generate actionable insights for coaching and scheduling decisions Build reporting in partnership with FP&A to support executives, managers, and agents Track conversion, contactability, speed-to-lead, productivity, and funnel-level KPIs Provide daily and weekly insights that inform staffing, scheduling, script refinements, and performance coaching Partner with Marketing to align on lead quality patterns and conversion trends Support script development, objection handling, and coaching frameworks Leverage conversation intelligence tools (such as Invoca) to identify customer trends and skill gaps Deploy and manage AI-powered QA tools, training platforms, and agent-assist technologies Build onboarding materials, documentation, and process guides to support new agent ramp-up 5–7+ years in Sales Operations, Call Center Operations, Workforce Management, Sales Analytics, or a similar role—ideally within B2C or home services Experience implementing or managing AI-driven tools (agent assist, QA automation, forecasting, conversation intelligence) Proficiency with CRM systems, call center platforms (e.g., NICE, Five9), WFM tools, and performance dashboards Highly analytical with strong modeling and Excel / Sheets capabilities Process-driven, able to build structure, documentation, and repeatable workflows Comfortable working cross-functionally with Sales, Marketing, and Operations Effective change leader with experience implementing new systems in fast-paced environments Technical curiosity; SQL familiarity is a plus Play a critical role in shaping the operational backbone of a national sales organizatioN Influence daily decision-making for leaders across 30+ brands Be part of a company investing heavily in AI, automation, and modern sales technology Collaborate with high-performing teams in a fast-moving, growth-oriented environment See your work directly impact sales conversion, speed-to-lead, and customer experience Competitive compensation Comprehensive medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Employee discounts across Fairway Corp brands Career advancement opportunities within a rapidly expanding organization
Job Description
Job Description
Description :
NOW HIRING A REMOTE SALES OPERATIONS MANAGER / SALES OPERATIONS ANALYST FOR AN IMMEDIATE FULL-TIME OPPORTUNITY!
STARTING SALARY OF $100,000 PER YEAR BASED ON EXPERIENCE!
Fairway Corp is a national leader in the HomeServices industry, proudly operating more than 30 trusted brands across the United States. Our sales organization fuels the growth of our business, and we are seeking a highly analytical, operationally driven professional to help optimize the engine behind our call center and field sales teams.
As our Sales Operations Manager / Sales Operations Analyst , you will build the systems, processes, and insights that enable our teams to hit aggressive growth targets in a fast-moving, highly seasonal environment. You will lead workforce management, build forecasting models, improve daily sales execution, and guide the implementation of AI-driven tools that enhance speed-to-lead, conversion, and performance. If you’re energized by improving outcomes through data, structure, and operational rigor—this is the role for you.
Support & Optimize Sales Operations
- Document, maintain, and improve sales processes across call center, lead forms, and field sales workflows
- Partner with Sales leadership to enforce SLAs, identify leakage, and drive operational discipline
- Build tools, resources, and streamlined processes that help sales teams work faster and more consistently
Lead Workforce Management & Call Center Performance Optimization
Develop Reporting & Performance Insights
Sales Enablement & Continuous Improvement
Requirements :
Why Join Our Team?
Perks & Benefits
Equal Employment Opportunity Statement
Fairway Corp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.