Sales operations manager [h1.location_city]

Operations Manager

ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we've kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services and technology to meet ever-evolving needs.

We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. Multi-modal expertise. Operations across the U.S., Mexico, and Costa Rica. The largest depot terminal network in North America. Industrial operations insights. Specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.

Our application of and access to new smart, connected, and living technologies will provide supply chain resiliency with safety, service, and a platform for growth, unlike other single service providers.

Responsibilities

As the Operations Manager, you will be responsible for leading the day-to-day operations of the ramp staff, with an emphasis on safety, performance, and productivity. You will coordinate and prepare railcars for loading and unloading, verify inbound and outbound train numbers, and manage the movement of ramp crews. In addition, you will identify operational challenges, solve problems to ensure an efficient flow within the terminal, and ensure compliance with all rules, regulations, and policies. Your leadership will drive staff engagement and retention, while you also coach staff on safety matters. Other duties will include administrative tasks, staff scheduling, and ensuring effective communication within the team.

Key Responsibilities :

• Lead and manage daily operations, ensuring a safe, productive, and efficient work environment.
• Coordinate and prepare railcars for loading and unloading.
• Verify numbers on all inbound and outbound trains, ensuring accuracy and compliance.
• Manage ramp crew movements to ensure timely and efficient operations.
• Identify operational issues and implement problem-solving techniques to maintain workflow efficiency.
• Enforce safety regulations and policies, providing on-the-spot coaching for any violations.
• Promote employee engagement and retention by fostering a positive and collaborative work environment.
• Perform both administrative and non-administrative duties as required, including reporting, staff training, and scheduling.

Qualifications

Requirements