Scrum master Jobs in Stamford, CT

Reports To: Spa Manager / Director of Esthetics / Owners Job Summary The Master Esthetician ensures the smooth daily flow of spa operations within the esthetics department. This role focuses on maintaining consistency in service quality, supporting and guiding estheticians, overseeing room readiness, and ensuring clients receive exceptional care in accordance with Connecticut regulations and FACE FOUNDRIÉ standards. Key Responsibilities Operational Oversight Ensure efficient scheduling and client transitions. Verify that all treatment rooms are properly prepared, sanitized, and stocked before and after each client. Monitor appointment timing to maintain smooth service flow and minimize delays. Serve as a point of contact and support for estheticians during their shift to address immediate needs or service-related issues; report to Salon Manager and Director of Esthetics. Act as a liaison between the Director of Esthetics and estheticians to ensure alignment in service execution, training, and protocol updates. Support management in coordinating coverage during breaks, absences, or high-volume periods. Client Experience & Service Quality Greet and communicate with clients professionally to ensure satisfaction and comfort throughout their visit. Respond to client concerns in real time and relay feedback to management. Deliver professional skincare and beauty treatments, including customized facials, chemical peels, lash lifts, brow shaping/tinting, and other non-medical esthetic services within state scope of practice. Ensure that service standards, protocols, and client confidentiality are upheld at all times. Provide mentorship and feedback to estheticians to support consistency and excellence in client care. Compliance & Sanitation Enforce spa sanitation protocols, equipment sterilization, and state-required safety standards. Verify that estheticians maintain proper sanitation and PPE practices. Monitor compliance with Connecticut esthetics regulations and FACE FOUNDRIÉ policies. Report maintenance or supply issues to management promptly. Product & Inventory Support Track and communicate product or supply needs to management. Assist in maintaining an organized back bar and treatment room stock. Ensure proper product usage and labeling consistent with safety and brand guidelines. Team Support & Communication Serve as a liaison between estheticians and management to maintain clear communication and uninterrupted workflow. Act as a guide and mentor to estheticians by providing hands-on training, feedback, and support in treatment execution and service quality. Participate in team meetings to share client insights, product feedback, or operational improvements. Foster a supportive and professional atmosphere within the esthetics team. Qualifications Valid Connecticut Esthetician License (active and in good standing). Minimum 3-4 years of hands-on esthetic experience in a spa or clinical setting. Strong understanding of facial protocols, brow and lash services, skin analysis, and product knowledge. Excellent time management and communication skills. Professional, organized, and able to multitask in a fast-paced environment. Preferred Skills Familiarity with spa scheduling and POS software (e.g., BLVD). Experience in chemical peels, dermaplaning, brow services, lash lifts, or other advanced modalities (within scope). Knowledge of Connecticut state hygiene and esthetics regulations. Work Conditions Requires performing hands-on treatments. Includes weekends or evenings as needed based on spa schedule. Collaborative environment with close coordination among estheticians and management. Compensation & Benefits Hourly pay Performance incentives or retail bonuses Employee discounts on spa services and products Continuing education or professional development support