Secret shopper Jobs in Burbank, CA

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

Bloomingdale’s is seeking a polished, proactive, and highly organized Assistant to support our Personal Shoppers in delivering a best-in-class luxury client experience. Serving as both an operational backbone and a client-facing ambassador, this role ensures seamless service across in-store, digital, and event touchpoints. The Assistant will manage logistics, liaise with luxury vendors, and support high-profile appointments while maintaining the highest standards of professionalism, discretion, and client care. With strong organizational skills, digital fluency, and a passion for luxury service, this role is critical to creating personalized, memorable shopping experiences that strengthen client relationships and drive business results.

Essential Functions

• Provide attentive, professional service to clients, with utmost discretion and confidentiality.
• Deliver a seamless omni-channel shopping experience across digital and physical platforms.
• Maintain detailed client notes, preferences, and communications.
• Partner with luxury vendors and concession partners to secure product access, exclusive offerings, and preferred service.
• Support in-store appointments and events, including preparing fitting rooms, pulling merchandise, and managing client services.
• Represent the Personal Shopper in-store, coordinating logistics and communication across all client engagements.
• Uphold Bloomingdale’s outstanding presentation standards and assist with selling support tasks as needed.
• Remain flexible to support peak business demands, including evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required - Bachelor’s degree preferred.
• 1–2 years of relevant retail, luxury, hospitality, or client service experience; prior experience supporting a high-performing professional preferred.
• Strong interpersonal and communication skills with a polished, professional presence.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Digital and social media fluency (Instagram, TikTok, Meta, Canva, Adobe Suite).
• Resourceful, proactive, and comfortable working independently while upholding brand standards.
• Ability to maintain confidentiality when working with VIP clients.
• Team-oriented with a growth mindset and openness to feedback.
• Professional, poised, and adaptable, with a passion for delivering luxury service.

Physical Requirements

• May involve prolonged periods of standing/walking when in-store
• May involve reaching, crouching, kneeling, stooping, and color vision
• Frequent use of computers and mobile technology
• Must be able to lift/move up to 25 lbs. as needed for events, appointments, or product handling

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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