Secretary Jobs in Worcester, MA

Benefits:

• 401(k)
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Great Work Environment

Job Summary
We are seeking a Medical Secretary to join our team! As a Medical Secretary, you will be responsible for greeting patients who come in the door, checking them in, and checking patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team. As the primary administrative face of our practice, you will ensure seamless patient coordination, efficient scheduling, and accurate data management.

Responsibilities

• Manage front desk operations, including greeting patients, answering multi-line phones, and checking patients in/out.
• Utilize eClinicalWorks extensively for patient scheduling, demographic verification, and uploading external medical records.
• Answer the phone and schedule appointments or answer patient questions
• Manage incoming electronic faxes, patient portal inquiries.
• Coordinate patient referrals, prior authorizations, and diagnostic test scheduling within the eCW system.
• Collect patient copays, verify health insurance eligibility, and interface with our billing cycle.
• Maintain strict patient confidentiality in compliance with HIPAA guidelines

Qualifications

• Strong customer service skills
• Excellent organizational skills
• Attention to detail
• Familiarity with basic computer programs, such as the Microsoft Office suite
• Previous office experience desired
• (eCW) Electronic Health Record experience preferred.